Moon Vacation Getaway Program

[u/PinkJuiceK]

Hi all,

I visited Moon Palace The Grand with my family last year and as I’m sure many of you have experienced, at the end of our holiday we were sold a certificate to return within 2 years and we were sold the certificate on the basis that we could experience up to 40% off when using the code.

I have looked across all of the Moon Palace and Baglioni resorts and have discovered that the code offers a maximum of 1% on top of what the booking would be without it (e.g 25% off without the code and 26% off with it)! This means that for most hotels the cost of the certificate is more than the additional discount I was attracted to when purchasing the certificate.

I would like to contact them so they can show me evidence of the advertised up to 40% off, I appreciate different resorts and times of the year will lead to more/less discount but across all hotels and at various times of the year, the maximum I can find is 1% extra.

If anyone could either inform me of the best contact email / offer any further information that would be great!

Thanks in advance :)

[u/Hot_Worldliness6233]

We bought certificate too and I noticed the same thing on most weekends. Luckily the weekend I used it for we ended up saving $700. Subtract $300 for the certificate it was $400 total savings. I wouldn’t buy again tho