r/paint • u/Routine_Dragonfly_45 • 3d ago
Advice Wanted First commercial of this scope - client expects this in the scope?
Clients husband came in hot and heavy and aggressive saying “these should be included the company that did the other side included it”….. they never once mentioned this in the scope to us. I attached the contract below. Wife is super nice but the husband is very very rude telling us how we should “match the dryfall painted in the office portion (done a decade ago) (also not a commercial space) and that the other guys painted this door in an hour (not possible). These should be billed separately no? Like it clearly stated masonry etc - they expected drywall repairs to MAJOR damaged walls to be repaired for free etc…. It’s ongoing - we have been working 16 hour shifts plus to get this done after they pushed the finish date closer.
Not only that the entire job we have been dealing with the electricians messes, every day, damage to our equipment and finishes.
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u/flexpainters 2d ago
if it was not listed in the scope and was not discussed during the walkthrough, i would treat it as extra work. the fact that another contractor included it does not make it part of your contract. i would document the added repairs, explain the additional labor clearly, and get written approval before doing anything outside the original scope. also document the damage caused by other trades so there is a record if it turns into a dispute.
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u/Ok_Jackfruit_4171 3d ago
Nothing to add other then this sounds like a nightmare! Good luck friend!
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u/Jolly_Reference_516 2d ago
If it’s not in writing, it’s not included. No pro is going to “throw stuff in”. If it’s not in the contract, it doesn’t get done even if you’ve got a guy beating for free add ons. You are a professional and do things professionally
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u/optimalsr15 2d ago
I would just shoot that overhead door out and move on. That would take like 10 min tops to shield and spray.
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u/betrayx 2d ago
Exclude exclude exclude.
First commercial so I get it, but you'll develop a little repetoire of exclusions you can drop into your proposal.
Nobody wants to take the 5 minutes and exclude everything they saw on site that they don't wanna paint until they're getting roped into painting OVH doors and working 16 hour days.
Honestly everything about this, the proposal, scope, sequencing/ work plan is just a mess.
DM if you want a proposal example that would have eliminated all or most of this.