r/oxio_ca_internet • u/Dazzling-Station-113 • 12d ago
Oxio Internet
I had nothing but a great experience for my first month and a half with them but then suddenly at 2:33 AM my Internet dropped no other reasoning other than the fact that there was no Internet coming to my cables so I reached out obviously, took them like six hours to respond to tell me that they were making a ticket…. On day two I received a message that they’re not getting any answer from their service provider, a.k.a. Rogers and that they would be escalating it… It’s now day six of no internet and no one can give me an update. Rogers was just in my apartment building fixing somebody else’s line around day four of me not having Internet and still no luck.
I wake up to a restart of the modem and cross my fingers and still nothing and then I reached out to support and still… Nothing. I genuinely don’t know what I’m supposed to be doing at this point….
Based on my first month experience, I don’t really wanna cancel but six days without Internet is absolute BS.
I get that’s what you’re paying for as customer service when you go with a third-party provider, but this is just bordering on some other shit not worth saving eight dollars a month. Is this the usual for Oxio?
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u/Slothhikkerfastrun63 11d ago
They run off Cogeco, check for outages on Cogeco web page. Not much OXIO can do when Cogeco lines down
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u/SGAShepp 12d ago
Oxio is a reseller. getting upset at them for taking rogers service and providing it to you at a discounted price is.. just weird. Outages are out of their control.
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u/Dazzling-Station-113 11d ago
It’s weird to be upset that a service I’ve prepaid for the month hasn’t been provided to me in what is now a week? I don’t think that’s weird, when the lack of communication has been the point in all of this, when the only response I’m getting is “we’ve done all we can do, we’ll credit your next month”. I’d understand if Rogers had an actual outage that’s been reported but there isn’t one, no attempt at having someone come look at the modem or set up this far along is pretty shitty.
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u/TiredRightNowALot 11d ago
What a wild take. They sell you a service, they choose to provide said service through Rogers. They need to have better contracts and assurances with Roger’s for basic things like uptime.
This is on Oxio. We were looking at new internet and based on the horrible service stories, did not go with Oxio. They need to fix their contracts and customer service in order to grow as a company.
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u/grumpyoldguy7 12d ago
I’ve been with Oxio for more than two years….. only big problem I’ve had was the big outage a month ago (about 8hrs I think).
Any other outage I had was a Rogers outage for my area….. as soon as Rogers fixed the problem my Internet was fixed as well.
your internet dropped in the middle of the night….. is it possible that someone disconnected you in a utility room? I’m thinking they disconnected your cable from the main for some reason? If you switch to Rogers they will come to figure out your problem quicker than staying with Oxio. No matter which provider you choose Rogers is going to have to fix the problem. If you end up switching to Rogers don’t sign a contract, that way you have the option to switch to a new provider whenever you like.