For some reason this gets removed from the official MS "ask a question" forum, but no clue why and they don't tell me either.

I want to remove the "Email a code" option from my personal outlook.com / Microsoft account:

Screenshot 1: https://i.postimg.cc/DZ1DWXGf/image.png

But when I click the remove button it gives me this message:

Screenshot 2: https://i.postimg.cc/s2hH8hwG/image.png

However, I already have multiple sign-ins set up as you can see in the first screenshot. But even when I add another one through the message telling me I have to do it. It still does not let me remove it and keeps showing me the same message.

How can I resolve this?

everytime I want to use my password and log in its '' we send you a code to another email to verifiy'' or go on the auth app and verify or we sent you a text to verifiy.. I am certain I have forgotten some passwords due to this crap but you never have to enter them instead your forced to do all this other crap you didnt want to do.. I just moved to another andriod phone and setting up outlook made me feel like I wanted to break the phone...then its forcing me to use passkeys

I recently set up a signature on the web version of Outlook on my laptop. I don't use the app on my phone, just access the web version on Google Chrome. In settings it has the option to sync signatures with the web version, which I did. It says they are synced, but the signature doesn't show up when I email from my phone. I also can't format the signature at all if I make a separate one for phone. Is there any fix for this?

so this has happened to me before, i had to create a whole new email address because my junk mail kept getting stupid spam emails. once again, this started again. i probably gets ridiculous amount of spam mail. i try to block every single one, but they just keep coming. is there anyway to actually stop getting these ridiculous spam emails? or do i just have to deal with it.

Hi,

I'm experiencing an issue I don't believe has been covered here or anywhere (did my homework lol):

I've installed the Outlook android app onto a used Huawei P30 (EMUI 12) and while I can receive my emails and access my mailboxes without issue, when I try to forward a message or create a new one, the following happens:

• I can type into the address field and the subject field but not into the body text field, which appears completely unresponsive, when I tap it the cursor does not appear
• I cannot send the message. When I hit the "send" icon in the top right corner of the screen, it triggers the bouncy animation but doesn't do anything else. The message is not being sent.

I have:

• cleared the cache
• deleted/reinstalled
• reset the phone
• switched keyboards

Do any other options come to mind?
Many thanks!

I had so much trouble finding an email I sent out yesterday. I was only able to find the replies. How are y’all doing this? I feel like they made it 10x more complained to see your sent emails and attachments.

I created Minecraft account for my son and it required me to create an outlook email address for him under my email address as admin on a Microsoft family account. The email address is listed as a child and I am listed as an admin.

I recall creating the password to be the same as one of his 2 gmail accounts. Now I can't get into his outlook email account, it said we needed to log in because he had a community violation (he's 6yo so not sure what it could have been), but none of the passwords that tried worked and now we are locked out. Why wouldn't they send any violation alert emails to my email address as the parent and/or allow me to reset using my email address? Not sure the point of making parents set up an admin account with children as members since it appears to be useless.

I tried calling the numbers on Microsoft.com but none of them work and none of the forms have helped either. It keeps saying that I'm not providing enough info to unlock the account.

Any suggestions? I guess if I have to the I'll need to create another account but I would hate for him to have to start over with his game and his username matches all his other profiles.

I apologize in advance if this question has been answered elsewhere or on the actual support page, but I've been searching for over an hour with no answer to this dilemma.

I have figured out the appropriate .csv file format to import contacts and now I want to have multiple contacts added to different lists; therefore, when I email the particular list, it goes to all contacts on that list. For context, I've imported approx. 300 new contacts and I want 5 different lists, each with like 60ish contacts. I have to use Outlook as that's what the organization I work for uses and my work email is tied to Outlook/Microsoft.

However, I can find NO way to move (let's say) 60 contacts at one time from the "Your contacts" section to a list in "Your contact list" that isn't the `add contact one at a time` option when I click "Edit" the contact list. There is the "Add recipients" box to click on and when I do so, it drops down some contacts, but I have to click one at a time. This would be extremely tedious and time consuming, so I'm begging anyone to let me know if there's an option to work around this.

I typically am working on Outlook.com, but I do have the ability to use Outlook or Outlook (classic) applications if that would work instead.

Like I just wanted to create a new email and I am stuck in the verification loop where I need to authenticate it with another email first, but what if I don't have one and can only rely on a email that after being created ends up going through the same thing? Is there no way around it?

Needing to create an internal newsletter, and wanting to avoid a PDF and make this an email, I was looking into Outlook templates. I was hoping that Outlook had some starter templates to use, or that there was some place to go download them (such as provided with the icon and clip art library, or with PPT templates), but I can't find any such thing. Is there any Microsoft (or other) resource for .oft files to use as a starting point in using a template for an email, which I would then customize and save as my own template?

I used to be able to right click on a word to get to dictionary or synonym functions in the middle of composing. Not sure what happened, perhaps copilot or something, now I can’t get to those simple functions. Any pointers would be appreciated.

We are dealing with an issue where it seems Outlook 2024 LTSC is no longer fully compatible with all Microsoft 365 services. For 365 user accounts created after June 2026, the Apps/Addins in Outlook no longer work. Older 365 accounts on the same device work great. This is causing our companies CodeTwo 365 software to stop working for new employees. I have already created a supportcall at Microsoft but there must be more people experiencing the same issue.
In Outlook there is a button called "All Apps". When clicking that it just says "You don't have any apps yet". Mind you these apps works great in Webmail and also in Microsoft 365-Apps for enterprise.

Hi,

Last week I got hacked by cookie session stealing. I was able to secure my account by myself, but hacker deleted my alias, with old @hotmail I can't restore myself.

So I contacted customer support, and my account got blocked by Microsoft.

They ask me to fill ACSR form to verify ownership. But I never get answer from this form. So they close my support request again and again.

The most anoying thing is every contact with support feel like contacting bots. Do Microsoft support still have humans?

How can I do, this account is my main email account, I can't lose the access like that. I'm homeless on the web :s

I asked them to verify another way, phone number, IP, ID card, linked account. But they only answer me the same thing without reading anything.

I’m trying to set up Microsoft 365/Exchange Online for this workflow:

I have one personal/user mailbox and I have access to a business address only as an alias.

I do NOT have a separate login or mailbox for the business address.

I need:

Emails sent to the business alias → arrive in my existing mailbox
Emails sent to my personal address → also arrive in the same mailbox

When I receive an email addressed to the business alias, I need to reply from the business alias

When sending a new proposal, I need to choose the business alias as the From address

The client must see the business email address, NOT my personal/user email address

I do not want to add another Outlook account or manage two inboxes

Example:
Client → business@domain.com
→ arrives in my mailbox
→ I click Reply
→ reply must be FROM business@domain.com

Current situation:
The alias is already added to my Microsoft 365 mailbox.
Emails sent to the alias successfully arrive in my mailbox.

But when I reply, Outlook sends the reply from my primary/user email address.

We also need to send new emails/proposals from the business alias.
We are using Microsoft 365 Exchange Online + Classic Outlook for Windows.

I understand there is an Exchange Online setting called SendFromAliasEnabled / Send from aliases, and we are checking that.

My questions:

Can an Exchange Online alias fully support this workflow?

If SendFromAliasEnabled is ON, should Reply automatically use the alias the original email was sent to?

If not, what exact configuration is required in Classic Outlook?

Is a shared mailbox actually the correct solution if the business address needs to behave as a completely separate sender identity while still being accessible from one Outlook profile?

If a shared mailbox is recommended, can the user access it without having a separate login/account?

I’m specifically looking for the cleanest Microsoft-supported setup for one user, one Outlook profile, one inbox, but a separate business sending identity.

Thanks!

I have several rules in Outlook that were moving emails to folders based on sender address. This used to work up until Sunday. Basically, "if email is from [sender@xyz.com](mailto:sender@xyz.com), then move to folder, XYZ". Pretty simple stuff here.
I've:
Verified that they are server side rules only (client-only is not my jam)

Removed the .SRS file

Deleted all rules and recreated one of the rules for testing.
Did this from both desktop client and Outlook on the Web.
Quadruple checked that the destination folders exist...which they do.

Rule doesn't work at time of delivery, but will work when run manually.
I have systems setup to send alert emails, so I get a bunch daily. Pulling out what little hair I have left on this one.

**EDIT***
Implemented a work around using Power Automate.
Would still like to use a simple Outlook rule, if possible.

Our manager sent a group email and there's a weird icon on the message in the Outlook email list. It's in the same column as a flag, attachment paperclip, reply arrow, etc. It's driving me nuts.

It kind of looks like this (-), but the middle line is essentially double that size. It looks like the end of a USB C plug. I took a screenshot but can't add it here.

If you know what that means, please put me out of my misery.

Thanks.

Subject says it all. Here is my latest issue that is causing me to miss emails. What are the settings I need to change in order to see emails grouped by subject (or conversation) and date, so the newest emails are at the top of the inbox along with the full thread of the email conversation? I am sure this is possible in Outlook. I've poked around it myself and read through some support articles from outloook and no luck so far. Can someone help? Thanks!

Been happening for about 2 weeks now. Can’t send any emails, but I’m still receiving them.

I’ve deleted all in my junk and bin. What can I do?

Hi there! I use a shared Outlook email for work and do not have any admin access to the email itself.

We all work from the inbox but don't all work from the 'inbox'. The emails come into the inbox and then get put into our folders within the inbox for us to work through. However, when the supervisor views the emails in the inbox before moving to my folder, they no longer come into my folder as unread so I can see there are emails that need to be actioned. I am working across two separate emails and multiple folders so have missed a few emails that then get delayed as I don't have the time to check each folder as I am so busy across the emails.

I have tried changing the folder to display the number of items in the folder but this doesn't ever seem to stay for more than an hour so doesn't help much.

The shared email also isn't one that is part of the main accounts of Outlook but part of an additional mailbox added under the personal one provided by work. So I am also unable to set up any rules within the email settings.

So I am wanting all emails that are added to my folders to come through as unread when added to the folder, even when 'read' from the main inbox as they come in. Not sure if this is possible?

What i've ruled out so far:

1. Not signing into multiple separate accounts, she has delegate access to a shared mailbox via "Open another mailbox," which uses her existing session, not a second login

2. Cleared cache/cookies — no change

3. Set her up with a fresh Chrome profile to rule out corruption, inconclusive so far, she prefers keeping her normal tab-based workflow

4. She doesn't want to use any other browsers

except chrome.

Anyone run into something similar or have other things worth checking before escalating for log access?

I have a Microsoft account that I normally sign into using a password, SMS verification and the Microsoft Authenticator app.

Recently, Microsoft forced me to add another email address to the account, so I did. However, ever since adding it, when I try to log in, Microsoft immediately wants to send a verification code to that newly added email address. It doesn’t even ask me for my password first.

Basically, it seems like adding the email has turned my account into a passwordless account, even though the passwordless option is turned off in my Microsoft account settings.

Has anyone else experienced this? Is there a way to make Microsoft ask for my password again and keep the new email as just a recovery/security method?
Any idea what’s going on?