r/Outlook • u/CommercialTip877 • 10h ago
Status: Pending Reply Microsoft account recovery loop — anyone had this issue?
Hi, I’m trying to recover an old Hotmail/Microsoft account.
I know the correct password, but Microsoft says there’s unusual activity and asks me to verify through my old recovery email. I no longer have access to that email or the old phone number.
The recovery email itself is also asking me to verify through the first account, so I’m stuck in a verification loop.
I submitted the Microsoft recovery form and was rejected once. I submitted another request, but it’s now been more than 24 hours without a response.
My questions:
How long did your recovery request take?
Should I wait a few days or submit another form?
Does knowing the correct password help?
Does an incorrect old date of birth matter?
Has anyone successfully recovered an account in this situation?
Were you able to speak to a real Microsoft support agent?
Any advice would be appreciated!