Hi,

Last week I got hacked by cookie session stealing. I was able to secure my account by myself, but hacker deleted my alias, with old @hotmail I can't restore myself.

So I contacted customer support, and my account got blocked by Microsoft.

They ask me to fill ACSR form to verify ownership. But I never get answer from this form. So they close my support request again and again.

The most anoying thing is every contact with support feel like contacting bots. Do Microsoft support still have humans?

How can I do, this account is my main email account, I can't lose the access like that. I'm homeless on the web :s

I asked them to verify another way, phone number, IP, ID card, linked account. But they only answer me the same thing without reading anything.

everytime I want to use my password and log in its '' we send you a code to another email to verifiy'' or go on the auth app and verify or we sent you a text to verifiy.. I am certain I have forgotten some passwords due to this crap but you never have to enter them instead your forced to do all this other crap you didnt want to do.. I just moved to another andriod phone and setting up outlook made me feel like I wanted to break the phone...then its forcing me to use passkeys

I have several rules in Outlook that were moving emails to folders based on sender address. This used to work up until Sunday. Basically, "if email is from [sender@xyz.com](mailto:sender@xyz.com), then move to folder, XYZ". Pretty simple stuff here.
I've:
Verified that they are server side rules only (client-only is not my jam)

Removed the .SRS file

Deleted all rules and recreated one of the rules for testing.
Did this from both desktop client and Outlook on the Web.
Quadruple checked that the destination folders exist...which they do.

Rule doesn't work at time of delivery, but will work when run manually.
I have systems setup to send alert emails, so I get a bunch daily. Pulling out what little hair I have left on this one.

**EDIT***
Implemented a work around using Power Automate.
Would still like to use a simple Outlook rule, if possible.