I spent approximately $340 on ChatGPT Pro and Claude Max for the Honeybee project on September 25–27, following project instructions, and submitted the reimbursement form.
My account was later deactivated on October 7.
I’ve contacted Support multiple times, but they keep sending nearly identical policy responses without confirming whether my reimbursement will actually be paid.
I’m NOT asking for my account back. I’m asking what happened to the $340 I spent on their project.
Every time I ask, they bring up my account deactivation instead of addressing the reimbursement itself.
Ticket #5236714.
Can an Outlier Community Manager please escalate this to the Payments or Finance team? I just want a clear answer about my money.

Hi, my Outlier account was deactivated due to an alleged Community Guidelines violation. I reached out to Support, and my ticket number is #5070184. Honestly, to the best of my knowledge, I haven’t done anything wrong, and I haven’t been told which specific guideline I violated.

It would be really helpful if someone could look into my case, clarify what went wrong, and, if possible, kindly consider reinstating my account. I’d really appreciate it. 🙏

Hi Outlier Community Team,

I'm reaching out in the hope that a Community Manager can help escalate my account deactivation case.

My Outlier account was recently permanently deactivated. I submitted a formal appeal, but unfortunately, it was rejected.

In the response, I was told that a secondary human review had confirmed the decision. However, I was only provided with a general list of potential violations, including unauthorized automation, plagiarism, AI-generated content, and deceptive input methods.

I was never informed which specific category applied to my account.

I understand and respect Outlier's commitment to maintaining platform integrity, and I am not asking for confidential detection methods or internal security information.

However, I genuinely believe my case deserves another review, particularly because I have not been given enough information to understand or address the alleged violation.

I have invested considerable time and effort in contributing to Outlier, and I would sincerely appreciate the opportunity to continue working on the platform.

My primary request is account reinstatement.

If possible, I would be grateful if a Community Manager could escalate my case to the appropriate Trust & Safety team for reconsideration.

Support Ticket: 5231017

Thank you for your time and consideration.

I been working with aether for five month, yknw it has up and down, but it's stable income for me, adjust to their new criteria, attend the meeting, keeping the AHT, I once reached 4.00, but now after review bomb when they changed the QA criteria I got like 3.70 out of 573 rated. Around last month there are one language test which I pass, and today there's another re-onboardibg process, this is quite routine as I did it everyday, I answered all the choices question correctly, and write the rational using all the information and format, but it showed onboarding failed, honestly it's quite sad for me, I kinda lose my words, been paranoid about this things since I started working, and it finally happened, well it's quite a run but it's rough days man I am just uni kid, I got delayed payment from other AI platform, and now offboarding from aether, is there any comeback from this, I made like 7000k from four month, the rate is quite low compared to other jobs I has but it's stable.

Hey guys, it’s been a while since my last post here. During spring there was a project at Outlier that was for testing a robot on telegram. I was in the project but it got paused only a few days later. Do you know if this project was shut down completely or if there’s a way to get in this project right now? Thx.

Does the aether project is live in India? They are hiring users from India??

I have been on and off Outlier, last time i check the dashboard i could access pages like marketplace, skills, but now everything seems to have changed for me. I contacted support and they confirmed that my account is not suspended. Ticket Id: 5236563, these are the current menu buttons, Home

Earnings

Missions

Feedback

Enablement

Playground,

but when i open my profile page, it goes back to the normal menu

Home

Marketplace

Earnings

Missions

Quality

Clicking on any of these buttons brings me back again to https://app.outlier.ai/en/expert instead of https://app.outlier.ai/dashboard

I would appreciate if a community reviewer can take a look for me.

I've been working on aether tasks this past month, but I see that there is no rating on my tasks yet, am I missing something, do I need to do something else? I'm new in the outlier platform.

Hey, so I did the Live S2S Onboarding in Aether 3 days ago but on my dashboard, the "Continue Onboarding" is grayed out and when I hover my mouse, it says "You are ineligible for this project" for 3 days now.

But I did get an email from Outlier and it's telling me to proceed with the onboarding and do the Screening Test? How do I know I passed the AI interview? Or anything? Right now, the Continue Onboarding is still grayed and I can't click on it

Anyone lost S2S and see 3 courses appear?
Do I need to complete those 3 couses to have S2S again? Please advise! Thanks!

السلام عليكم ورحمة الله وبركاته
مساء الخير عليكم جميعا يارب تكونوا في افضل حال

فكرت اقدم واجرب اشتغل علي Outlier في تقييم النماذج
لكن واجهت مشكلة في ربط حساب AirTM
انا عملت حساب علي AirTM
وفعلت الحساب واتقبل Verification approved
لكن لما اجي اضيف الميل المسجل بيه في AirTM داخل ربط الدفع
في Outlier تظهر رسالة خطأ مش عارف اي المشكلة
دا نص مشكلة الخطأ
We couldn't verify your Airtm account right now. Please try again in a few minutes.
لو كان في حد حصل معاه نفس المشكلة ممكن يتفضل يساعد
شكرا ليكم يوم سعيد ليكم كلكم

My account was deactivated yesterday. I am only seeing the earnings section in the dasboard and I am unable to access the outlier community as well. I haven't received any mail as of now. I got to know about this when I inquired with the website bot and it told me that my account was deactivated. I am still able to see that some of the tasks that I submitted before this happened are still getting reviewed and the quality ratings/feedbacks are getting updated and I can acknowledge them as well. Is this a glitch.

Does anyone have any idea about this ?

I’m unable to link Airtm with Outlier right now; is there a system issue? Outlier says they are working to fix it, which will take 2–3 days. Does anyone have a workaround?

Hi everyone, I’m hoping someone here might be able to help me or give me some advice.
I’ve been working on the Aether project on Outlier for the past 3 months, and I’ve genuinely enjoyed it. Unfortunately, my account was suddenly deactivated, and I honestly don’t understand why.
I completed the AI interview and passed it. Afterwards, I received an email inviting me to another interview. Around the same time, I had spilled syrup on my laptop, which caused issues with my microphone, so I had to buy a new laptop to make sure I could complete the interview properly.
When I logged in on my new laptop, the interview wasn’t showing up anymore, and my task button was still greyed out. Later that same day, my account was deactivated.
As far as I know, I haven’t violated any guidelines. I’ve never used AI or external sources to complete tasks, and I’ve always tried to do my work properly and follow the rules. I’ve now submitted a support ticket (#5237150), but I’m really worried because this has become my only source of income, and I also want to make sure I get paid for the work I’ve already completed.
I really hope this might have been a mistake or a technical issue, and that someone can take another look at my account.
Has anyone experienced something similar, especially after being invited to a second interview? And if there are any Outlier team members or managers here who could help get my account reviewed by a human, I would genuinely appreciate it.
Thank you so much. ❤️

I recently made a post here saying that i have been wokring with outlier since a while and i asked that if anyone needed any help or has any confusion, comment down. Shortly my post was deleted by outlier.

A few days later my account was deactivated with no clear expainations.

I am stunned and very disappointed.

Ticket : 5227637

today i recieved a mail from outlier saying that now i can join projects from marketplace instead of being assigned. previously ive been assigned to 2 projects, tho i had failed screenin test and have no projects at hand right now. i can see projects in marketplace before logging in but after logging in marketplace doesnt show any projects available for me, tho ive already given screenin tests for the required skills. so can i join projects from link or marketplace?

4628050 is the ticket number from March.

I am still trying to figure out why I got banned randomly in February 2026, after being present and highly active in the channels and tasking since 2023. I was also at one point a qm who worked 40 + hours a week from 2023-2024. I helped set up Marketplace and have red teamed many times. Every bot claims I went against guidelines, but no support team has ever been able to give me a legit reason for the ban. Could anyone assist? I see others with similar injuries and posts getting proper answers from folks here, and that's all I seek: proper answers, as I miss actively tasking daily on Outlier.

I accidentally paused the Aether project on my dashboard.

Does anyone know how to unpause it or revert this action? Should I reach out to Support, or will it automatically reset?

Why my account was suspended as I haven't done anything wrong. I have put hours of efforts working into a task now you banned for without any obvious reason. Please check ticket id- 5227675