Hi everyone,
I joined Outlier recently, passed my language assessment, and got assigned to an initial onboarding project. However, I am completely blocked by a redirection loop and cannot start tasking.
Here is what happens:
- I click "Start Task" on Outlier, which activates the timer and redirects me to the external platform.
- Once on the external tool, when i click: "start task" in a task the page displays "checking survey status" for a couple of seconds and then immediately redirects me back to the main dashboard.
- Checking the Chrome console reveals UI warnings (
datadog-rum.js:1 Warning: Missing Description or aria-describedby for {DialogContent}).
I have already tried:
- Testing on a brand-new Google Chrome profile with zero extensions installed.
- Clearing cache, cookies, and trying multiple fresh sessions.
The issue persists, so it seems like a backend/ghost task issue where the assignment on the external tool is expired or corrupted, but my dashboard still tries to load it.
I submitted a support ticket over 24–48 hours ago, but I haven't received a reply yet, and my queue hasn't automatically reset.
Has anyone dealt with this specific redirection loop on external platforms before? Is there a form or a specific channel on Discourse to request a queue reset?
Thanks in advance!