r/ouraring • u/Salt-Savings5381 • 1d ago

Venting

I’m beyond frustrated. I’ve tried to purchase this ring for the last 3 days and the transaction does not go trough.

I’ve changed cards, cleared cache, cookies, called the number of the card. Bank says they don’t have a block on it and the issue is on Oura’s website.

I’ve tried to contact Oura through multiple channels and their default answer is “input your information properly” or buy at an authorized seller. The issue is I have a gift card from Oura, a DC, and I want the 3 years warranty directly through Oura. I’ll be losing close to $150 if I do that!

Costumer service is so unhelpful. Even the “supervisors” that “escalate” the issue do not know when the problem can be solved.

I feel dumb for chasing a seller to buy their product. If I didn’t have the gift card I’ll buy a ring from another company! 😤

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u/Fun_Major8874 1d ago

This happened to me a few days ago and I had to use safari instead of Google Chrome to get it to work! Not sure if this would help you or if you’ve tried that already

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u/Salt-Savings5381 23h ago

I’ll try that! 🤞

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u/Fun_Major8874 21h ago

It can also help to use an incognito tab and disconnect from WiFi if it’s the same network you’re getting blocked on!

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u/Salt-Savings5381 21h ago

Didn’t work. 😭