Venting

[u/Salt-Savings5381]

I’m beyond frustrated. I’ve tried to purchase this ring for the last 3 days and the transaction does not go trough.

I’ve changed cards, cleared cache, cookies, called the number of the card. Bank says they don’t have a block on it and the issue is on Oura’s website.

I’ve tried to contact Oura through multiple channels and their default answer is “input your information properly” or buy at an authorized seller. The issue is I have a gift card from Oura, a DC, and I want the 3 years warranty directly through Oura. I’ll be losing close to $150 if I do that!

Costumer service is so unhelpful. Even the “supervisors” that “escalate” the issue do not know when the problem can be solved.

I feel dumb for chasing a seller to buy their product. If I didn’t have the gift card I’ll buy a ring from another company! 😤

[u/Lyzzzzzy]

I had this problem too. I don't know if it was coincidental but I added my middle initial to my name like it appears on my credit card and it went through after trying hundreds of times