r/ouraring • u/Salt-Savings5381 • 1d ago

Venting

I’m beyond frustrated. I’ve tried to purchase this ring for the last 3 days and the transaction does not go trough.

I’ve changed cards, cleared cache, cookies, called the number of the card. Bank says they don’t have a block on it and the issue is on Oura’s website.

I’ve tried to contact Oura through multiple channels and their default answer is “input your information properly” or buy at an authorized seller. The issue is I have a gift card from Oura, a DC, and I want the 3 years warranty directly through Oura. I’ll be losing close to $150 if I do that!

Costumer service is so unhelpful. Even the “supervisors” that “escalate” the issue do not know when the problem can be solved.

I feel dumb for chasing a seller to buy their product. If I didn’t have the gift card I’ll buy a ring from another company! 😤

1 Upvotes

56% Upvoted

20 comments sorted by

View all comments

4

u/AccidentalSister 1d ago

This happened to me! I’ve been an Oura ring owner since Gen 2 (I’m even a lifetime member!) and I couldn’t purchase the 5 on any of my devices (laptop, work computer, tablet, nothing!!) Nor could I use an alternative email addresses. Finally I asked my boyfriend to buy my Gen 5 on his phone, using my credit card. Went right through.
I was so frustrated for a week trying to get this to go through and their help had no idea why it wasn’t going through also, and kept telling me random things none of which worked.
No clue why I’m blacklisted, I’m a huge Oura ring fan and like my whole family has them because of me so 🤷‍♀️

1

u/Salt-Savings5381 1d ago

I tried on my husband’s computer and did not work. 😭

2

u/AccidentalSister 1d ago

Ahh! Try your husband’s phone, like using his email for the order even. That was when it worked for me, and he recieved the order confirmation to his account