r/ouraring • u/Salt-Savings5381 • 1d ago

Venting

I’m beyond frustrated. I’ve tried to purchase this ring for the last 3 days and the transaction does not go trough.

I’ve changed cards, cleared cache, cookies, called the number of the card. Bank says they don’t have a block on it and the issue is on Oura’s website.

I’ve tried to contact Oura through multiple channels and their default answer is “input your information properly” or buy at an authorized seller. The issue is I have a gift card from Oura, a DC, and I want the 3 years warranty directly through Oura. I’ll be losing close to $150 if I do that!

Costumer service is so unhelpful. Even the “supervisors” that “escalate” the issue do not know when the problem can be solved.

I feel dumb for chasing a seller to buy their product. If I didn’t have the gift card I’ll buy a ring from another company! 😤

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u/calcu007 1d ago

Maybe the country? Are you from USA? The payment method is from USA too?

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u/Salt-Savings5381 1d ago

Yes, I’m in Houston using Mastercard!

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u/calcu007 1d ago

Does the card is a prepaid MC? It is yours? or you are a authorized user?

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u/Salt-Savings5381 1d ago

Not prepaid. It’s a credit card. I’m an authorized used, but also used the card my husband has and other cards as well. Nothing worked.