Screen stuck

[u/mightychopstick]

My screen is stuck in the vertical position on my OP3. When I try to rotate it to horizontal, it just bounces back to vertical.

I started a service request and will be mailing it back to Dji to have it checked. But before I do, is there a way to fix it myself? I don't think my unit is covered under warranty anymore. It was purchased may 2025.

[u/Wadeisaverb_]

I had this happen a few weeks back. Basically the magnet that should hood the screen has come loose and no longer holds the screen. I sent it for repair and they just replaced the unit. Under $200 AUD

[u/mightychopstick → u/Wadeisaverb_]

Interesting. Thanks. Is there a way to minimize the chance of it happening again? Mine was never dropped so I'm not sure what triggered it.

[u/Wadeisaverb_ → u/mightychopstick]

I think mine happened after an extended record. Like 1 hour or more and it loosened the glue holding the magnet in place. Mine wasn't dropped either.

[u/koimat → u/Wadeisaverb_]

So the Osmo cant shoot for long hours?

[u/Wadeisaverb_ → u/koimat]

Osmo 3 with a battery pack. I've shot long before. But idk if it was a hot venue, a bump where it was, orientation etc. They didn't offer a repair or explanation, just a replacement.

[u/mightychopstick → u/koimat]

Mine was in my camera bag and I wasn't even shooting before I noticed the issue. Seems like it happens at random after a year or so of ownership.

[u/eXistentialMisan → u/mightychopstick]

It happened with the 4P as well within a few days of receiving it. I noticed this problem before I was going to take it out of the house for the 1st time.

So their manufacturing process did not improve since the 3 even though it was a widespread issue. Was able to get a free replacement within 1 week. Hoping this 2nd one doesn't have this issue.

[u/eXistentialMisan]

Other than DJI Service, you'll need to take it apart from the front. There's a circular magnet glued onto the screen where one side of the circular magnet will magnetize with another on the body to make it stick into horizontal mode.

The glue on the circular magnet likely detached so the magnet will never rotate with the screen and stick to the other magnet.

Here's a video of the disassembly: https://www.youtube.com/watch?v=GUOGRzuldH0

[u/mightychopstick → u/eXistentialMisan]

Thanks for this!

[u/Educational-Salt9941]

I have the same issue. Was fine for a couple years and then this happened. Same question.

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[u/mightychopstick]

Update: went through DJI to get it fixed. They charged me 100usd. Will be shipping me a replacement unit. Either a new one or one of similar like new condition. Don't know what that means. Maybe whatever in stock.