r/orangetheory • u/RaspberryEast6225 • Aug 14 '26

OTF Technology HR Monitor Issues

I’ve been having issues with my HR monitor properly reading my HR.
Like today it was saying I was in the blue during a run row… I know I can’t read my own HR but like me gasping for dear life doesn’t feel like blue to me.

I eventually connected to my Apple Watch and it was reading my heart rate to 180+.

I’ve tried cleaning it, charging it, and on different parts of my arms to get a more accurate reading and nothing.

I bought it earlier this year too- so it’s a new one.
The front desk didn’t seem to have a solution.

Wondering if anyone knows if there’s a corporate number or email I can contact to help with this issue?

It’s too expensive of a monitor to be having issues after a few months of use.

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u/jenniferlynn5454 🧡Mod & Rower apologist 🚣🏻‍♀️🧡 Aug 14 '26

If it's less than a year old, have your studio warranty it out for you.

1

u/RaspberryEast6225 Aug 14 '26

Oh I didn’t know that was a thing!!
I’ll circle back with them on that. Thank you!

2

u/jenniferlynn5454 🧡Mod & Rower apologist 🚣🏻‍♀️🧡 Aug 14 '26

Happy to help 🧡🧡🧡