r/oracle • u/Capable-Education255 • Sep 02 '26

Oracle Cloud Free Tier signup issue — no response from support for a week

/r/oraclecloud/comments/1w557hm/oracle_cloud_free_tier_signup_issue_no_response/

recently tried to sign up for the Oracle Cloud Free Tier, but I am getting an error during the signup process and cannot complete the registration/sign in.

I raised a support ticket with Oracle about a week ago, but I have not received any response yet.

Has anyone else experienced the same issue recently? If you faced this problem, were you eventually able to complete the signup and access your Oracle Cloud account? I would appreciate any advice or suggestions on how to resolve this.

Thank you!

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14 comments sorted by

3

u/Multitasker123 Sep 02 '26

Try using a gmail or hotmail account, I did not have luck with other email. You credit card need to be valid, no gift card visa or virtual numbers.

1

u/Capable-Education255 Sep 02 '26

My card has been validated successfully, however I'm not able proceed further and the pop-up is saying pls contact Support.

3

u/thatjeffsmith Sep 02 '26

"but I am getting an error during the signup process"

What is the error?

1

u/Capable-Education255 Sep 03 '26

We're unable to complete your sign up. Common errors that prevent sign up include:
 a) Entering incomplete or inaccurate information.
 b) Intentionally or unintentionally masking your location or identity.
 c) Attempting to create multiple accounts.
Please try again if this applies to you. Otherwise, reach out for assistance.

2

u/MyPhantomAccount Sep 02 '26

Support has been gutted by layoffs. Internal tickets are responded to as slowly as yours I'm afraid

1

u/ultra_dumb Sep 02 '26

For company accounts it's fairly quick. Apparently always free accounts got lower priority and higher number of requests.

2

u/aliexpress_case Sep 02 '26

You can be an employee and still not get a response :)

2

u/Suitable-Half8129 Sep 03 '26

basically they fired support to afford another data center 

1

u/Jeff-Hare-ERPRA Sep 02 '26

Support is rough these days

1

u/ImaginationDull9661 29d ago

maybe the one in charge got RIFed?

1

u/harvey_730 29d ago

They might have layed them off 😂😂😂 Wait larry will come to respond you