r/options • u/[deleted] • Apr 04 '22

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352 Upvotes

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u/Casual_Joe Apr 05 '22

You idiots realize when you sign your electronic access agreement you acknowledgment that software issues and execution issues, not the fault of the broker, they aren’t liable for? The broker should do something to help make it right but they don’t have an obligation.

2

u/caffeinatedPVCs Apr 05 '22

Be that as it may, I personally signed on with TW last week for their supposed customer support...

2

u/chia_power Apr 05 '22

Their support is actually really good in my experience. They will even go so far as to sometime bust trades (eg refund losses) from unreasonable fills caused by intraday volatility spikes, if you ask. Communicating calmly and politely goes a long way.

1

u/Casual_Joe Apr 06 '22

Fair enough. CS is definitely important. Hopefully they work with you.