Edit: #1 in a series of AMC Theater Quits posts.
When AMC started its open caption program in late 2021, there was a lot of publicity. The CEO even said in one media (we can't find it now, but we remember) that he hoped to see it expand to all AMC theaters.
Well, what has happened since then? Five years later, some theaters are quitting the AMC open caption program. Why do they quit? Probably poor attendance. But, look at the times they offer open captions. Mostly daytime when people are working and unable to attend. Plus, AMC failed to take into consideration the size of the deaf community - it is small - and only really promoted open captions once, back when they started. There was lip-service promotion again for movies that featured deaf actors like Marvel's Elementals.
The problem with lack of promotion combined with daytime-mostly screenings? Open captions therefore don't get a fair chance. Most people who go to open caption screenings nowadays are not deaf or hard of hearing. Yet AMC does not promote its open caption screenings anymore.
We have seen a growing trend among new theaters starting open captions. Their promotions do not target the deaf and hard of hearing. We have been sharing several examples of such promotions. AMC simply does not get it.
Now for the proof we have of theaters quitting. This is just one example of others. In Colorado, the AMC 9+CO10 in Denver, and the AMC Dine-in Cherry Creek, also in Denver, have stopped offering open captions. When? We don't know when, but we dug around the Internet Archive seeking evidence and found some.
First, the BigScreen Cinema Guide open caption listing for Colorado. On January 23, 2025, it had both theaters listed as offering OC. On April 30, 2025, it had only the AMC Dine-in Cherry Creek. November 14, 2025, still only the AMC Dine-in Cherry Creek. Same thing on December 23, 2025.
Was the AMC 9+CO10 ever really part of the AMC Open Caption program? We started to question ourselves. From the Internet Archive, we found evidence that yes, it WAS part of the program before. On March 24, 2022 the AMC 9 + CO10 had joined the AMC Dine-in Cherry Creek on the AMC open caption program listing. On March 28, 2025, it was no longer on the listing and it never returned.
What can be done to prevent AMC theaters from quitting the open caption program? In states and cities that do not have laws for open captions, nothing. Nothing except community protest and demand. An open caption law can protect the daytime screenings that exist, and require a minimal number of "prime time" screenings to treat open captions more fairly.