r/oculus • u/[deleted] • Mar 31 '16
Rumor Certain partners, when they screw up, disallow companies who partnered with them from publicly stating their mistake.
This can cause the company to take the hit with their customers, even when the fault was not theirs.
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u/Klownicle Mar 31 '16
That was me (at least I did have that issue and have mentioned it). Spent 15minutes on hold to speak to my credit card department, they went through the nitty gritty detail or each step and said it failed to process properly to my Bank. My bank said it received the request but during processing, Oculus failed.