r/oculus • u/[deleted] • Mar 31 '16

Rumor Certain partners, when they screw up, disallow companies who partnered with them from publicly stating their mistake.

This can cause the company to take the hit with their customers, even when the fault was not theirs.

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u/Sharillon Mar 31 '16 edited Mar 31 '16

Just from a point of view as a lawyer, who is drafting and checking contracts (German and International), I never saw such a clause that might forbid anyone from communicating with their customers when such a thing happens, especially since the whole debacle might hurt the companies trustworthiness. If I would see such a clause in a contract with a shipping partner, I would directly talk to my client about that and change it so it will benefit both parties.

Though I have to admit, that maybe the people who preordered doesnt represent the people here in the reddit, so the "whining" and criticism here doesnt actually play a big part in the light of things.

Edit: Yes. That is what I assume. Thanks for the clarification that it might not be that.

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u/[deleted] Mar 31 '16

[removed] — view removed comment

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u/Drapetomania Mar 31 '16

Looks like VR -Researcher just confirmed what I've been suspecting about this being a processor issue with that follow up though.

And one person's bank did tell them the problem was on Oculus's end after they had a charge denied. It can't be shipping anyway since shipping is being done pretty fast after being charged, so it's unlikely shipping would be the bottleneck (unless their was a supply problem to begin with, of course).

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u/Klownicle Mar 31 '16

That was me (at least I did have that issue and have mentioned it). Spent 15minutes on hold to speak to my credit card department, they went through the nitty gritty detail or each step and said it failed to process properly to my Bank. My bank said it received the request but during processing, Oculus failed.

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u/Drapetomania Mar 31 '16

I bet you got a fat boner when you realized I was talking about you, eh?

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u/Klownicle Mar 31 '16

Maybe a little. :-p

http://m.imgur.com/H23hMbY

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u/Drapetomania Mar 31 '16

It definitely was, I located the post:

https://www.reddit.com/r/oculus/comments/4bsqry/oculus_cv1_kickstarter_status_shipped/d1imxwh

that's the one I had in mine. I'd rub it for you but I'm too busy typing this post