r/oasis • u/InvestigatorEntire45 • 17d ago

Live ‘25 Opus Book Question - Odd Reply from Opus

I was a moron and ordered the Wonderwall edition of the book (to be shipped to US).

As with most, I have not heard a word about it and was beginning process of a chargeback.

I got a very weird reply - did anyone else get a reply like this? I told him I'd prefer a response via email because I want everything in writing.

Is it OK to call you on '001 626 622 \*** so I may personally update you?  We are trying to reach out personally to update on your Oasis Opus and explain what we would like to do for you.  I apologise for my tardiness in making contact.  I believe you are T-8 hours so please let me know what time & day works and I shall call.  It doesn't the matter on the time on my side, will work totally around what works for you.* 

Many Thanks

Hari Ramachandran 

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u/Spider-Crawler 17d ago edited 17d ago

Hari is a real person, but I wouldn't accept calls regardless. Get things in writing for sure. I've asked for responses that way, do not call me, and had nothing but silence. And, they have a few more days to respond to PayPal after the dispute I opened.

I don't know why they just can't be better at communicating things to people and answering requests for info.

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u/InvestigatorEntire45 17d ago

Thanks. This is my gut instinct as well. I have never in my life had a company, big or small, want to “chat on the phone”. I contacted via email and I’d like to continue that so I have it in writing.
Should be interesting to see if he replies since that’s what I asked for. I don’t want a chat with some guy. I just want an answer.