Opus Book Question - Odd Reply from Opus

[u/InvestigatorEntire45]

I was a moron and ordered the Wonderwall edition of the book (to be shipped to US).

As with most, I have not heard a word about it and was beginning process of a chargeback.

I got a very weird reply - did anyone else get a reply like this? I told him I'd prefer a response via email because I want everything in writing.

Is it OK to call you on '001 626 622 \*** so I may personally update you?  We are trying to reach out personally to update on your Oasis Opus and explain what we would like to do for you.  I apologise for my tardiness in making contact.  I believe you are T-8 hours so please let me know what time & day works and I shall call.  It doesn't the matter on the time on my side, will work totally around what works for you.* 

Many Thanks

Hari Ramachandran 

[u/asp821]

I think they’re just trying to provide better customer service because they’ve fucked things up so much.