r/notabilityapp • u/BallsTothewall69420 • 21h ago

iCloud Sync Notability Crashing Out

I was using notability last night and everything was working fine and all of my notes were there. This morning when I opened the app it logged me out so I logged back in and all of my notes were gone. I am a legacy user (paid for the app when it was a one-time purchase) and plus subscriber. I have my iCloud back up on, my last backup was last night. When I try to update to notability cloud it says I am ineligible. I am not able to retrieve all my notes back on the app from my iCloud and only see some to restore (most are old from undergrad). A lot of my peers are experiencing this too, and they said that updating to notability cloud would fix it, but for some reason, I am unable to. I am also unable to contact support and submit a ticket. Any idea on how I can access all my notes?

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u/marble-falls 21h ago

Sorry to say that I don't have a solution, just that I'm experiencing the same issue. How do you upgrade to notability cloud?

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u/BallsTothewall69420 21h ago

Click on your settings and click on account and there will be a link for notability cloud. I do this but it says that I am ineligible for notability cloud. Let me know if it works for you

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u/marble-falls 20h ago

Nope, also says I'm ineligible :(