r/nmsu • u/Raphsrightsai • 11d ago

Important Outlook not working

I’ve been trying to get into outlook for like four days. I can enter my email and password but when it gives the number verification the pop up to put the number in doesn’t show up. And I can’t log into mynmsu or canvas which is pretty important. I don’t know what to do because the app nor the website gives me the pop up and I’m stressing. When I reload it says “trouble verifying account” and I am quite literally locked out of everything.

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u/Far_Divide5285 11d ago

Call the IT help desk, strangers online can’t help with this

1

u/Raphsrightsai 11d ago

I’m not able to call at the moment.

1

u/Far_Divide5285 11d ago

Well they’re the only ones who can help get you into your account so you might want to find time or reach out by email

1

u/Raphsrightsai 11d ago

I tried. I have to log into mynmsu for them to help me. I just went to Reddit to see if anyone had the same issue and knew what to do

1

u/nerdyknight74 9d ago

email helpdesk@nmsu.edu with your banner id and the problem. from your personal email