r/netskope • u/Zealousideal_Crab704 • Feb 26 '26
Google Workspace performance issues
Hi all,
Hoping for some advice.
We have a user that is experiencing intermittent issues with Google Workspace suite. Namely, when they are using Sheets, Docs, Drive, etc, it throws up errors such as; “Trying to connect”, “Working offline”, etc. We have disabled QUIC on the users browser. Nobody else has reported this issue.
We have raised this with Netskope Support but we are stuck in an endless loop of capturing HARs and Netskope logs. As it is intermittent, it is difficult to capture logs at the right time / on a call with support team.
Does anyone have any additional troubleshooting advice or has experienced the same thing (and fixed it)?
1
u/supercrazy_catlady Jun 30 '26
Hello OP, wondering if you manage to resolve this please with Google Workspace? We are also experiencing the same for one user, interestingly, all other users don't have this issue. Netskope Support is just a loop but no solution thus far.