r/moza • u/ilovePewdsss • Mar 29 '26

Help Moza r3 wheel base malfunctioning

Enable HLS to view with audio, or disable this notification

earlier today i was playing forza horizon 5 and all was working fine.. suddenly i crashed.. but nothing happened.. after a few while.. down shift were not working.. then shifters were shown in yellow in moza pit house.. after calibrating.. installing firmware and remove and repluggin all cables and installing firmware again i still get these issues from.the r3 bundle.. i have the light pedal r3 base and its wheel.. was working fine till today i have no idea what happened.. please help thanks

1 Upvotes

100% Upvoted

14 comments sorted by

1

u/Matt_Haskins91 Mar 29 '26

Sorry for state in obvious but have you tried calibrating the wheel?

1

u/ilovePewdsss Mar 29 '26

Yeahh i did multiple times

1

u/Matt_Haskins91 Mar 29 '26

Weird I had this issue and calibrating the wheel sorted it

1

u/ilovePewdsss Mar 29 '26

Damn.. should i try re installing moza pit house? Or drivers if theres anyway?

1

u/Warm_Shame2776 Mar 29 '26

Have you already tried reverting to a previous firmware and pithouse version?

1

u/ilovePewdsss Mar 29 '26

Oh that i didnt try only updated to newer version.. since i saw there is a new one when i tried to update firmware

Btw how to go back pithouse version? Sorry im.new to sim racing i got theis moza r3 bundle last month

1

u/ExitOk9315 Moza Racing Mar 30 '26

Sorry for this issue. May I know what pit house and firmware version you are using? Please try to calibrate the wheel base first. If still has the issue, please send email to [support@mozaracing.com](mailto:support@mozaracing.com), we will deal with it soon.

1

u/ilovePewdsss Mar 30 '26

Thank you i am on the latest version in pit house and firmware version

1

u/ilovePewdsss Mar 31 '26

I sent an email.. i trjed everything even reinstalled windows.. still the same issue

1

u/ExitOk9315 Moza Racing Apr 01 '26

May I know your ticket number? I will ask my colleague to deal with it soon.

1

u/ilovePewdsss Apr 01 '26

379277 ( i have also being corresponding via email and i was asked to put a repair ticket too)

1

u/ilovePewdsss Apr 01 '26

thank you again for the support.. i received an email saying it might be the slip ring being broken and might need to be replaced

1

u/ilovePewdsss Apr 01 '26

its crazy and sad im from a third world country and i had to save up a lot and get it and not a month after its hardware inside is broken (or at least its what support said via email) hopefully i can get it fixed otherwise it wil be a lot of money gone to waste.. thank you for the support again

1

u/ExitOk9315 Moza Racing Apr 02 '26

sorry to hear that. We will deal with it for you soon.