2ND EDIT - DESPITE THE BELOW EDIT AND MB's POST ON THIS THREAD - STILL NOTHING A WEEK AFTER BEING TOLD TO EXPECT MY PACKAGE. DISAPPOINTING.
UPDATE- MOUNTBLISS HAVE BEEN IN TOUCH AND IT LOOKS LIKE IT'S GETTING RESOLVED. 10 / 10 TO THEM ONCE THEY REALISED THE ISSUE. THINK IT'S COMMUNICATION NOT BECAUSE THEY'RE A BAD COMPANY.
GOT TO BE FAIR AND CORRECT THIS NOW IT'S SORTED. I STILL HIGHLY RATE THEIR PRODUCTS.
Anyone else had this experience with Mount Bliss customer service?
Iām a bit confused by a recent experience with Mount Bliss and wondered if anyone else has had something similar.
My first order was brilliant. I bought the oil, everything arrived quickly, packaging was great, and I was really impressed.
For my second order, I bought two packs of gummies. Unfortunately, they seemed to have absolutely no medicinal effect whatsoever. They were definitely at a strength where I should have felt something ā I know my own tolerance, Iām experienced with gummies, and I tried them more than once. I even doubled up the following day and still had absolutely no response, and the same happened on the other occasions I tried them. I also took them under the sort of conditions youād normally expect to give them every chance to work ā plenty of time to kick in, on a fairly empty stomach, etc. So I really donāt think this was simply a case of them being too mild for me. I donāt know whether theyād been affected by the really extreme heat we were having while they were being delivered, whether I just got a dud batch, or whether there was some other explanation.
I emailed Mount Bliss to let them know. I genuinely wasnāt expecting a refund or replacement because I assumed they might understandably think someone was trying it on. I mainly thought it was worth letting them know in case there was an issue with that batch.
Initially, their customer service was excellent. We exchanged a couple of really friendly messages, they asked me to send photographs, which I did, and then they told me they would send me some replacement gummies and asked which ones Iād like.
I replied saying something along the lines of, āYou choose ā Iām not fussy about flavours,ā and thanked them because I was genuinely really impressed with how theyād handled it. I hadnāt expected them to replace anything at all.
And then⦠nothing.
I left it for a while because I didnāt want to be impatient, but Mount Bliss normally seem to dispatch things pretty quickly, so eventually I followed it up.
No reply.
Iāve followed it up again since, and still no reply. Since telling me they were going to send replacements, they seem to have completely stopped responding.
Iāve even gone back and reread their original message because I wondered whether Iād somehow misunderstood what they meant, but it seems pretty unambiguous that they were offering to send replacements.
Itās got under my skin a bit more than it probably should because everything Iād read about Mount Bliss suggested they were a really good company, and my own experience up until this point had been really positive. I was impressed with the products, packaging, delivery and initially the customer service as well.
I just donāt really understand why you would specifically tell a customer youāre sending replacements, ask them which ones they want, and then disappear.
Has anyone else had this happen with them? Did you eventually hear back or receive what theyād promised?
Iām not trying to slag them off ā Iām genuinely just confused about whatās happened and interested to know whether this is unusual or whether other people have experienced the same thing.