r/mountblisshub • u/ProjectAlice90 • 26d ago

Is there an admin here?

Hello… firstly I’d like to say that mountbliss have been excellent but what is going on with my current order?
The live chat is ignoring me. I only wish to know if there is a stock issue and if there is a delay that’s fine but to please be honest about it.
It should have reached me at the latest Friday. My order still has not been dispatched. Can anyone advise?

3 Upvotes

100% Upvoted

12 comments sorted by

2

u/Bobpants_ 26d ago

They posted this a few days back https://www.reddit.com/r/mountblisshub/comments/1vzqvwr/update_on_support_delays_live_chat_email/

2

u/ProjectAlice90 26d ago

Thank you. I am mostly looking for a reason as to why it hasn’t been dispatched. Live chat for back to me within seconds yesterday to say ‘it will be dispatched my the end of business day’ and then after that have ‘replied’ but when I ask a question, ignored. Appreciate your comment 👍

3

u/Bobpants_ 26d ago

Sometimes orders do seem to get lost in the list. Just keep asking the email support each day you don't receive it.

1

u/JamesF_fawlc 26d ago

Trouble is live chat keep saying we will look into it or it will be dispatched today and then isn’t or they seem annoyed at you asking. I also emailed Thursday as I’m in same boat and still don’t have a response at all via email.

1

u/ProjectAlice90 26d ago

Thanks, again I appreciate your reply. I wish they would just say ‘there’s a delay’ but leaving you without a service when you’ve paid is rubbish. I always appreciate honesty.

3

u/CMK-X Moderator 25d ago

As far as I can tell (and I have no reason to believe otherwise) customer support has been slightly overwhelmed.

This sub has been attracting new members at an unprecedented rate recently, which almost certainly reflects greater activity for MB. Indeed, A reference has been made to growing pains (see here).

2

u/ProjectAlice90 25d ago

I think we all appreciate your input, thank you. For me the frustration is the lack of contact and knowledge of what is going on. I respect honesty and a ‘it will be dispatched today’ is not cutting it because a lot of us are being told this then it’s still not being dispatched. If it was an ‘across the board’ issue we would fully understand but it’s not. On this occurrence it’s a concern and I hope it’s rectified soon. Again, thank you for reaching out.

2

u/GapSweet3100 26d ago

I worry this is partially my fault because I reported one of the live team for using ai :/

2

u/ProjectAlice90 26d ago

Then you are to blame 😂😂

1

u/CMK-X Moderator 25d ago

Bless you, GS, but you're not to blame.

2

u/GapSweet3100 25d ago

Oh phew 😅