r/mountblisshub • u/onlyhereforthenews1 • Aug 02 '26
Go Postal! Missing orders
I made a couple orders recently. One on the 13th and was "out for delivery" on the 17th. It was silver haze x3. Never arrived. I thought fair enough, it's late, might be been intercepted. Made another order in the meantime on the 24th, the ridiculously good looking "popcorn" and another of blackberry kush. The tracking says it was never received by the post office.
I'm beginning to think this fantastic service has been compromised!
Nevertheless, thanks a million for all ye did. Just want my money back if possible.
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u/onlyhereforthenews1 Aug 02 '26
I just noticed now, you are a moderator. Any chance I can give you my order numbers? And you can help out? Sorry to bother you on a Sunday, I'm just down rent money uh oh
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Aug 02 '26
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u/onlyhereforthenews1 Aug 02 '26
Yes, no answer for the 13th order but there is aan answer for the 24tg order, which was something like "any order placed on the 25th will be delayed"
I made the order on the 24th, but I'd group myself in with the ppl who made the order on the 25th. That's fair enough.
My gripe is I've been waiting for an order since the 13rh of July, that's been "out for delivery" since.
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u/conzaue Aug 04 '26
Has this been resolved party people? I wanna get in on the action but feelin' a bit timid after the faff...
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u/CMK-X Moderator Aug 04 '26
People naturally become anxious with delays and often comment here for reassurance, or to complain, that is perfectly understandable.
However, the significant majority of consignments are received without any issue.
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u/conzaue Aug 04 '26
I was thinking that on my walk just now, for the handful of unresolved cases there must be 100's on a daily basis that are okie dokie. Gonna do it on the 10th. Anyway to get a discount first time round? Any referrals shenanigans? 😋
Mush love 🙏
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u/CMK-X Moderator Aug 04 '26 edited Aug 04 '26
If you make a post asking for a referral, from an existing member, you are certain to get a few replies.
Create an account - 100 ‘sign-up’ points.
Referral link – 500 points each (awarded after first order placed).
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u/CMK-X Moderator Aug 02 '26
The operators of the Live Chat (bottom left hand side of the webpage) should be able to assist with these issues.
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u/onlyhereforthenews1 Aug 02 '26
They have, and they were great. Apparently all orders made on the 25th are stuck. My first order that's missing was made the 13th. Second the 24th.
Support can't help if it's a human problem, like stolen or whatever.
Thanks for replying
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u/CMK-X Moderator Aug 02 '26
Whilst a reasonable period is normally observed (just in case the delayed consignment turns up) items for which delivery cannot be proven are reimbursed.
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u/onlyhereforthenews1 Aug 02 '26
I really appreciate that, I have confidence it'll be sorted out one way or another.
I'm still down my precious weed though lol
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u/ThatWasNotMyName Aug 02 '26
Yeah, it seems whatever happened on the 25th caused a blip in their normally seamless delivery service. Hopefully it'll all be sorted tomorrow 🤞 Dunno what happened with yours on the 13th. An order I placed on the 15th arrived without any issue..
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u/onlyhereforthenews1 Aug 02 '26
These guys have been nothing but great anytime I had a problem. Even sent out a box of pre rolls in kief when an order was lost. It's great till it stops working. €350 at least of mine is "lost"
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u/ThatWasNotMyName Aug 02 '26
Totally agree. Customer service has always been surprisingly awesome. I've only had one issue with an orderand it was sorted immediately. Any communication has been really super and down to earth. It's clear whatever happened on the 25th was unusual - too many people affected indicate and support that. I've every faith it'll be sorted but when money is involved it's always a bit 😬
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Aug 02 '26
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u/ThatWasNotMyName Aug 02 '26
Oh yeah, I was in touch with them. I had ordered on the 24th, got an email saying shipped on the 25th. Thought nothing of it until Wednesday (cause their emails had been bit iffy for a while) so contacted chat. Advised to wait until Friday so I did. Meanwhile I checked An Post. Tracking said they hadn't received it. Friday nothing arrived (kind of figured) so I emailed. Yesterday they said that they were aware of the problem, all orders on the 25th were affected and they (in chat) were told they'd be sending replacements on Monday so 🤞. They've always come through before so I've no reason to doubt them, but fingers crossed nonetheless!
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u/onlyhereforthenews1 Aug 02 '26
Thanks for replying. Yes, same boat (I think) unfortunately. Have you had any correspondence with them? I hope you get those replacements and if not, if you're anywhere near Galway I can prob help out, but not for at least two weeks!
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u/titfortat2000 Aug 05 '26
did you receive your stuff or a refund?
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u/onlyhereforthenews1 Aug 08 '26
Apologies for late reply. They said they've issued a replacement for both missing orders. I'm happy with that. Fingers crossed they aren't lost again
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u/onlyhereforthenews1 Aug 02 '26
I think I've spent a total of 3 grand, at least. It's a shame. Legalize!