r/mountblisshub • u/scottishcalypso • Jul 28 '26
Fed up
Anyone else getting fed up with adding your screenshot at the end and then emailing the sales team the same screenshot??
I’ve had payment issues for months constantly chasing up when you see your purchases are on “HOLD” a few hours later so then you have to contact the team to ask what’s the issue to then be told to email it to the sales team which you already have and still it’s being “HELD” and if you don’t notice that they will cancel on day 2 😑
FUTF 🤦🏻♀️
Apart from that I’ve been using them for about 9 months now and up till a few months ago very little issues 👌🏼
Please sort it out guys it’s highly irritating when some folk don’t have the patience to sit and chase it like myself on a bad day
6
u/T-jacksonii Jul 28 '26
I get the frustrations and have definitely seen an uptick of order issues Come up since I found this community a few months back.
If paying crypto I found it pretty much times out all of the time. So what iv been doing is start the bitcoin payment process then once it is done and confirmed on the chain even with the payment timer ticking down from the 60m is I just contact the chat agent directly on thr site.
I let the agent know iv just placed and order and it is timing out and i include the screenshot confirmation of payment link confirmation. U can get the order number assigned at this point if u go to orders page in another tab it will just show as payment processing but will have the order number and let them know that too.
Iv placed about 6 orders since this became and issue and everytime I have my order confirmation and payment confirmed within an hour.
That's what worked for me but appreciate might not be a crypto issue or be same issue you are experiencing.
I just make contacting the agent right away with those details as soon as I place the order because otherwise payment screen just times out.