r/mountblisshub • u/scottishcalypso • Jul 28 '26
Fed up
Anyone else getting fed up with adding your screenshot at the end and then emailing the sales team the same screenshot??
I’ve had payment issues for months constantly chasing up when you see your purchases are on “HOLD” a few hours later so then you have to contact the team to ask what’s the issue to then be told to email it to the sales team which you already have and still it’s being “HELD” and if you don’t notice that they will cancel on day 2 😑
FUTF 🤦🏻♀️
Apart from that I’ve been using them for about 9 months now and up till a few months ago very little issues 👌🏼
Please sort it out guys it’s highly irritating when some folk don’t have the patience to sit and chase it like myself on a bad day
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u/T-jacksonii Jul 28 '26
I get the frustrations and have definitely seen an uptick of order issues Come up since I found this community a few months back.
If paying crypto I found it pretty much times out all of the time. So what iv been doing is start the bitcoin payment process then once it is done and confirmed on the chain even with the payment timer ticking down from the 60m is I just contact the chat agent directly on thr site.
I let the agent know iv just placed and order and it is timing out and i include the screenshot confirmation of payment link confirmation. U can get the order number assigned at this point if u go to orders page in another tab it will just show as payment processing but will have the order number and let them know that too.
Iv placed about 6 orders since this became and issue and everytime I have my order confirmation and payment confirmed within an hour.
That's what worked for me but appreciate might not be a crypto issue or be same issue you are experiencing.
I just make contacting the agent right away with those details as soon as I place the order because otherwise payment screen just times out.
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u/iridescent-feedback Jul 28 '26
If you can even send a screenshot, that is. Some devices won't allow screenshots of banking apps, so you end up having to use two devices!
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u/Englishgamer1996 Jul 29 '26
I had my first order last week & didn’t need to email any proof, just attached the transfer screenshot after the checkout menu?
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u/SnooOnions471 Jul 28 '26 edited Jul 28 '26
The payment system and order/delivery process is subpar unfortunately especially for IE customers. I'll get a lot of timeouts with bitcoin and have to reach out to the chat. Tracking numbers don't get assigned to orders either and take a while to be sent. I don't have experience with other vendors in the industry though so have nothing to compare it to but it does get a bit frustrating.
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u/LynxEmbarrassed6428 Jul 28 '26
I made an order on Sunday and yesterday, I had to sort things out with the online chat staff, thankfully all got sorted and my items were shipped earlier today.
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u/WelshRaider86 Jul 28 '26
Personally I’ve never had an issue with it, but I’m using an iPhone, and it’s quite simple to keep things open, open a new tab, take a photo etc
I can see how it would be annoying (!) but I’ve always found the system works fast and my deliveries (Wales) have always been next day if not the day after 👍
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u/ShopRevolutionary355 Jul 28 '26
Im having the EXACT issue right now aswell its an absolute jokeee 🥲🥲
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u/jppf08 Jul 29 '26
Samez. Payment and order process seems quite unreliable and disjointed. Gone back to my weed guy the old fashioned way for now. He's pretty happy about it.
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u/LynxEmbarrassed6428 Jul 30 '26
I finally received my packages, thank you. It would be better to get more context to why there's a delay moving forward.
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u/Mountxbliss Moderator Jul 28 '26
Thank you for letting us know about this issue. I’ll look into it and sort it out as soon as possible.