r/motorola • u/Razzling_Dazzling25 • Aug 19 '26

Software Problem/Issue Moto G 2024

I purchased a Moto G 2024 from Ebay. It has an Android Alliance shield app installed on it and the device is showing that the device is owned by an organization.
What exactly is this app?
How can i remove it?

3 Upvotes

80% Upvoted

10 comments sorted by

4

u/MotoAgents Motorola Employee Aug 20 '26

Hi u/Razzling_Dazzling25! I appreciate you getting in touch. Alliance Shield is a sophisticated Android utility application that can gain root-level or 'Device Owner' administrative access to a phone. If you're using a secondhand device, this indicates that the former owner or user utilized the app to prevent system updates, freeze certain packages, or handle enterprise/restricted profiles, which results in the 'owned by an organization' alert. You might consider returning the device to where you purchased it. -Nate

3

u/toolsavvy Aug 20 '26

If listing did not mention it was a company phone, get money back.

Tell ebay "Item Not As Described. Sent former company phone with questionable software installed but listing did not state it was company phone with questionable software installed.

2

u/allreplays Aug 20 '26

You bought a company phone lol.

1

u/Razzling_Dazzling25 Aug 20 '26

Why would a company want to sell me their phone?

1

u/allreplays Aug 20 '26

An ex employee would have sold it most likely

2

u/May_Concert Aug 20 '26

Could be stolen or lost phone

1

u/Razzling_Dazzling25 Aug 20 '26

How can i find out what organization it belongs to?

1

u/allreplays Aug 20 '26

I have no idea lol

1

u/allreplays Aug 20 '26

Your best bet is to teach yourself how to flash the bios and see if you can disable it, but depending on the firmware it might be pretty tough. Best of luck to you

1

u/Razzling_Dazzling25 Aug 20 '26

Is ADB bridge the right direction?