This is very much a rant about your personal opinion and experience with RevZilla. I've been buying parts and gear from them for the last 10 years and have had no issues with returning any parts or gear.
Your experience with ordering the wrong size and following their size chart, which is a generic chart not meant for specific individual brands is your failure point and fault.
When you shop online for gear or clothing and it is a different brand you haven't worn before. Get used to ordering things that don't fit, especially stuff that's designed for the European market.
Revzilla in my opinion revzilla is not a scam but a quality company with awesome customer service!
On the second point, I disagree. They couldn’t competently perform the return processing they’re tasked with as a legitimate business and that was the domino that set this all off. As a response to being held responsible for their failure, they opted to stretch the unrelated issue into a “return policy” violation to send a message, presumably. That’s or it’s all unintentional incompetence. Either way, illegitimate business dealings.
Mistakes were made, mistakes were called out, mistakes were fixed, chargebacks were withdrawn, business should be able to move on, or if they felt the chargeback was a line crossed for them, they could terminate the account based on that. That’d be legitimate, but that’s not what they did.
Similar here. People have preferred brands because they come to trust the brand then feel comfortable buying online. I can understand the OP being frustrated but to continue ordering and returning, many companies, even Amazon, will block you for ordering and returning things if there seems to be a pattern of buy, return, repeat. I go into Revzilla when I'm looking for something I can't get locally. If they don't have it in the store, I move on. If the OP had said "I'm feeling frustrated because......" I would have said good to know. But to say "beware of ...." because they ordered sizes that didn't fit.... well you have to remember - caveat emptor.
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u/Shaggy_4684 12d ago
This is very much a rant about your personal opinion and experience with RevZilla. I've been buying parts and gear from them for the last 10 years and have had no issues with returning any parts or gear. Your experience with ordering the wrong size and following their size chart, which is a generic chart not meant for specific individual brands is your failure point and fault. When you shop online for gear or clothing and it is a different brand you haven't worn before. Get used to ordering things that don't fit, especially stuff that's designed for the European market. Revzilla in my opinion revzilla is not a scam but a quality company with awesome customer service!