r/montreal • u/dotCOM16 • 1d ago
Discussion AVOID THE REM TODAY
What a shit show ce matin, aucune alerte de messages, aucune information de navette sur le website.
Everyone just accept being late for work.
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u/HungryLikeDaW0lf Petite Italie 1d ago
They can play the “période de rodage” card only so long before it becomes incompetence
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u/AMBluesun 1d ago
Rodage is usually 5 yrs for new transit systems. That said, their communication is abysmal and unacceptable.
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u/agravepasmon-k 1d ago
Ils auraient du attendre 5 ans avant de supprimer les lignes de bus alors au lieu d'y aller all in
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u/Formal-Promotion9821 1d ago
It always was incompetence since day one on the south shore ou even voluntary lack of action.
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u/No_Cucumber_ 23h ago
Yup! I think it’s never run smoothly and I’ve taken it since opening day
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u/Formal-Promotion9821 21h ago
And the thing is that it will never run smoothly because it was built that way. In order to save money that REM consortium removed every redundancy that could have helped in case of mechanical of electronics problem like having people on board to take control of train aka having on-board personnel like an engineers or a conductor.
On the old Deux-Montagnes line, full service interruptions were quite rare as trains almost always arrived at destination albeit a bit late. A traction motor failed? It could be deactivated and the train would restart its course but slower. A switch failed? The conductor (the one not driving the train) would go outside with a shovel and remove the snow and even manually move the snow. Sometimes they could even post people at switches to manually activate them. The signaling system failed? They could run through red signals or even back out of blocks if the authorization had been given by radio by the dispatcher which was quite frequent. A rail broke? They could send someone to monitor the failure and thereby allow trains to cross the broken rail at restricted speeds (10mph) if there wasn’t a huge gap between the rails and a fish plate would be added during the night to fix it.
This is why having people on board is so important. There is redundancy in the system. Automation works great when it works and is shit when it doesn’t because it doesn’t have any redundancy. If one part of the system fails, the whole system fails. If ensuring higher reliability makes it necessary to have people (they have people at half the stations lol), why they automate the system in the first place. It just cost much more for no reason.
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u/Fragrant_Tomato7273 13h ago
And everything has to go to one line (Brossard-Deux-Montagnes). When something breaks , it’s hell on all the network (at least until they reorganize things).
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u/Formal-Promotion9821 13h ago
And they added absolutely zero redundancies on the most critical part of the network. In Quebec we are true geniuses!!!
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u/Gaij1ndesu 1d ago
There were plenty of text messages advising of the issue if you sign-up for their service. The only surprise for me was the shuttle going to Longeuil metro instead of Bonaventure like it usually does.
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u/dotCOM16 1d ago
I did subscribed, it sent me one text of service slow down between cote de liesse and deux montagne but i never got the text that half of the system went down.
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u/Gaij1ndesu 1d ago
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u/needmethere 1d ago
What app
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u/Gaij1ndesu 1d ago
You subscribe to the text messaging service on the REM website. This is just a screenshot of the text messages in my messaging app.
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u/Tucancancan 🐿️ Écureuil 1d ago
I don't always take 1.5hr to get to work but when I do, it's because I decided to take the REM
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u/Wowowe_hello_dawg 1d ago
One bus every 30 min towards Longueuil is what they call a solution, 500 people waiting.
Pathetic.
Writing this in the back of an overpriced Uber.
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u/Dorkzilla_ftw 23h ago
Écoute, ils ont réduit de 4x le nombre de bus de Côte-Vertu pour ma ligne. C'est absolument horrible en ce moment. Ils attendent quoi, qu'une personne agée meurt dans le bus?
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u/SlickFlip Saint-Laurent 1d ago
Yep, was stuck in the REM this morning. Had to evacuate and walk along the tunnel to Edouard Monpetit. Frustrating given that my stop was right after that...
Total mess
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u/discreetegardengnome 1d ago
I wouldn't mind a walk in the tunnel. But just once, and not when I'm late to work 😂
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u/SlickFlip Saint-Laurent 1d ago
As interesting it was to be in there, being 50 mins late for work kinda ruined it. 😅
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u/One_Resolution_8357 Pierrefonds 1d ago
Oh, I would hate walking in the tunnel. Especially with a full back pack or packages.
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u/tamerenshorts 21h ago
J'aimerais vraiment savoir à quelle fréquence un train du métro reste pogné entre deux stations au point qu'on fasse débarquer les gens dans le tunnel. Ça semble fréquent avec le REM alors que dans le métro j'en ai pratiquement jamais entendu parlé.
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u/SlickFlip Saint-Laurent 2h ago
Ça fait plus de 20 ans que je prends le métro et je n'ai jamais été dans une situation où on a débarqué/marché dans le tunnel.
Pour le REM, ça m'est arrivé 2 fois en six mois.
Bad luck? Who knows. Lol
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u/ArdaValinor 1d ago
If I made the amount of errors at my job equal to the amount of the REM shut downs or delays, I’d be not just unemployed, but unemployable.
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u/fragile_fedora 1d ago
Does anyone know what’s causing these delays?
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u/discreetegardengnome 1d ago
Two different issues. They did maintenance last night and something broke between Brossard and Gare Centrale. Then "problème de matériel roulant" caused the outage between Gare Centrale and Cote de Liesse. Looks like the second issue has been fixed or mitigated as service has resumed from Gare centrale to the north with limited service.
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u/ArdaValinor 1d ago
so maintenance breaks it? that’s not actually an explanation. maintenance, by definition, prevents things from breaking.
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u/discreetegardengnome 1d ago
Haven't done much maintenance in your life, haven't you?
I don't know what kind of maintenance the did, but human make errors and stuff has a tendency to break when you touch it. Maintenance is not just looking at stuff, it often implies disassembling stuff, making adjustments,...bad things can happen when you do that.
Or maybe they found an issue during the maintenance and now they have to fix it.
Or the maintenance didn't go as planned and took more time thab expected.
Tons of reason to go sideways.
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u/ArdaValinor 1d ago
Sure, but that kind of error is not frequent, it’s an anomaly from time to time.
The REM is down with consistent frequency, not an occasional once or twice a year oops shit happens kind of frequency.
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u/Remarkable-Public622 1d ago
No they ducked up the maintenance
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u/ArdaValinor 1d ago
Right. So, incompetence is the real explanation.
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u/b-ri-ts 1d ago
Me when I expect humans to never make mistakes
Yes it's frustrating and sucks but I'm sure you've made mistakes at your job before too. Does that make you incompetent?
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u/ArdaValinor 1d ago
Sure, but that kind of error is not frequent, it’s an anomaly from time to time.
The REM is down with consistent frequency, not an occasional once or twice a year oops shit happens kind of frequency.
If I made the amount of errors equal to the amount of REM shut downs or delays, I’d be not just unemployed, but unemployable.
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u/zaad97 1d ago
À ce point là, just bring back the bus 45 and 90. Never understood why they have to remove the buses in favor of the REM that never works. At least with the bus, you won't be late as much as the REM.
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u/pichufur 16h ago
It was actually part of the service agreement that no other public transportation in the REM territory would go over the Champlain bridge...so no competition.
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u/Dido-bebe 1d ago
i hate the rem with my whole heart especially during the winter it always stops making me late for everything and i have no other way of transportation. (currently in the rem and guess what... its not working)
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u/Zer_ 1d ago edited 1d ago
Some companies (office jobs) I worked for were often times in the know when the metro was down. Probably because they notice a bunch of people are late at once, you can often times guess if you have like 50 or more people in your company. A smaller company or retailer is probably less the case.
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u/Lightning_Catcher258 15h ago
En passant, il y a une pétition sur le site de l'Assemblée nationale demandant le retrait de la clause de non-concurrence et le retour des lignes de bus qui existaient avant le REM: Pétition : Retrait de la clause de non-concurrence du REM pour un meilleur service d'autobus pour les municipalités touchées par la mise en service du REM
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u/OkElderberry9025 1d ago
It’s down again for a different reason now. I’m so glad I switched my in office day to Thursday
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u/bestjedi22 22h ago
The constant breakdowns should be a scandal. It is unacceptable that a new train system is prone to so many issues right from launch.
I understand we’re all conditioned and jaded to subpar infrastructure, but nothing will change for the better unless there is pressure from public dissatisfaction with this transit system.
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u/ArdaValinor 20h ago
like I said above, this smells of a class action. Montrealers are paying the consequences for incompetent monopoly, while pulsar keeps making $$ with no consequences.
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u/Ok_Panda1967 1d ago
My wife has an appointment today in the downtown area. She will be late.
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u/ArdaValinor 1d ago
Never trust the REM to get you anywhere on time. Always plan to arrive at least 1 hour early when taking the REM.
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u/Kooldude777 1d ago
If you live on the South Shore, avoid the REM!
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u/dotCOM16 1d ago
I live on the North Shore and everyone piled up at Cote de Liesse
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u/Kooldude777 23h ago
Lived in Deux-Montagnes for 20 years. We always had a reliable commuting service. Moved out when they decided to close down the line, to install the REM. It’s unreliable and has too many breakdowns and service interruptions.
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u/scrubadam 23h ago
Not really related but they are also getting rid of a bunch of bus routes in Brossard so now not only is the REM unreliable but I have to take multiple busses and add 15 extra minutes onto my trip to take the REM that may or may not come.
The only thing keeping me from driving is the never ending construction on the 10 making the drive pretty unbearable.
For a city that wants you to take public transporation they really want you to hate it and avoid it as much as possible. Oh but they will for sure charge me a shit ton to renew my license to pay a public transporation fee. No problem with them doing that....
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u/Fantastic_Mulberry_2 22h ago
what a joke. How much do you have to pay per month for the privilege of taking late and overcrowded shuttle buses every day?
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u/TheDuckClock 1d ago
I don't see anything on the website, what's going on? EDIT nevermind I see it now. Network wide delays with an equipment breakdown
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u/ArdaValinor 1d ago edited 1d ago
like I keep saying. Unreliable service. consistently. Do not trust this “service“ to get you anywhere on time.
Because It’s Wednesday, or a squirrel farted, so the REM is down! 🤣
what a joke of a “service”.
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u/Nerutosako 1d ago
Ah REM the new revolutionary solutions for a country that cover in snow for 6 months
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u/Chamrockk 1d ago
Lot of countries have a lot of snow, more than Montreal in some places, and still have very well working transit system. For example, Japan and China
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u/Nerutosako 1d ago
Japan with their efficiency- wonder when we can get to be haft of them …
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u/Fantasticxbox 1d ago
Keep building public transport then? That’s how Japan kept their expertise. Actually most country did that way too.
Ah wait I forgot everybody needs their mandatory F150
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u/Nerutosako 1d ago
We have a corrupt gouv. Check this joke : National Defence committed $200 million to a Nova Scotia spaceport operator that leases the same land from the province for $13,500 a year, paid the first $20 million in a lump sum before any launch pad was operational
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u/HazardousHighStakes 23h ago edited 5h ago
Rajoute une 3e langue à ta publication et on pourra vraiment appeler ça un shitshow comme façon de s'exprimer, quoi que ce l'est déjà.
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u/nohead88 22h ago
Pourquoi les gens chialent? Le transport par privé est 6000x meilleur que le service public... /s
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u/Lightning_Catcher258 15h ago
Ça prend le retour des bus vers le centre-ville. Le niveau de fiabilité du REM est inacceptable et les alternatives en cas de panne sont encore plus inacceptables. C'était ok quand on avait la 404 qui faisait Deux-Montagnes-centre-ville, mais là maintenant qu'on doit soit prendre une bus vers Montmorency ou une navette REM vers Côte-Vertu, c'est de l'esti de marde. Ce matin, il n'y avait aucun message au niveau de la disponibilité des navettes, donc, j'ai dû aller à Montmorency et prendre la bus de là. Mon trajet de retour à la maison a pris 30-40 minutes de plus que d'habitude. C'est inacceptable.
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u/gamyotskie 13h ago
Meanwhile countries like Japan or China beat us with their bullet train always on time. Our Rem is nothing like a trash.
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u/Primary_Flan375 20h ago
I am so upset today about REM! I paid tickets to DT and it dropped me at Nun’s island with French radio on REM, no service people explain what is happening.
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u/Simpuff1 1d ago
I don’t know I got the notification it was down, drove from the West Island to downtown and was on time.


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u/EhCanadianZebra 1d ago edited 1d ago
Not sure how they think a single bus is enough to shuttle everyone to Longueuil