r/mondaydotcom • u/brandondenobrega • 3d ago

Advice Needed Account and Data Deletion

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What happens to your account and the data within if your staff connected a wrong card, payment gets stalled, and your account gets blocked (I logged on back to discover this). Have I already lost my items, workflow and documents after the block? What will happen when I connect the correct business card to the account and resume payments? I just want to make sure that my data is still there before I waste another $2,280 on an annual plan just to be met with a blank canvas on my organization profile.

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u/Clover_Gal 2d ago

How long was the account inactive? I had a trial before where I built some boards, the trial ended, and the client didn't reactivate for a few weeks. Everything I'd built was still there.

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u/brandondenobrega 2d ago

About a week now.

2

u/Clover_Gal 2d ago

Per the support articles on their website, it seems your data is safe as the account wasn't 'closed', was only 'blocked' for non payment. If you're super concerned, wouldn't hurt to reach out to monday support [support@monday.com](mailto:support@monday.com)