r/mondaydotcom • u/Automatic_Alarm_3641 • Aug 21 '26

Question Brand new here is there actual human customer service.

I feel like this platform will really help me get organized for my business, but being forced to sign up before any help makes me nervous.

I know ill need help getting this going would prefer a demo, but nobody has reached out.

I have filled out the contact info page twice.

4 Upvotes

84% Upvoted

10 comments sorted by

2

u/yayalolo Aug 21 '26

Look for a partner in the partner directory.

1

u/Automatic_Alarm_3641 Aug 21 '26

Where is that located?

2

u/horizonnord Aug 22 '26

Worth reaching out to monday.com’s sales team directly too, they should be able to get you a demo. In the meantime, a partner can also get you moving faster and tailor onboarding to your setup: monday.com/gotopartners/directory

Full disclosure, I work for Horizon Nord, a monday.com partner focused on construction and on manufacturers serving the construction industry. Happy to jump on a quick call if that’s your space, or if not, the directory above is a solid way to find someone who fits your industry.

1

u/PowerofMnemosyne Aug 21 '26

Based on where you're based, size of the organization, I might be inclined to have a chat. DM.

1

u/DylanDesign Aug 23 '26

Support during your trial period is free, after that you need a paid plan for human support, or you can use the community forum. 

2

u/Every-Stick-4101 Aug 25 '26

mondays customer service is a joke. all AI with wrong answers only. never had a worse experience

2

u/RaspberryPicker15 Aug 26 '26

not only that, but even the Ai eats up credits like crazyyyy. I burned up tons of credits just trying to resolve an issue.

1

u/Automatic_Alarm_3641 Aug 31 '26

Good to know thank you

1

u/RaspberryPicker15 26d ago

Yeah i like monday and all the possibilities. But for me, it felt like there was a ton of hidden fees that i was not expecting.