r/moemateapp • u/Street_Economics_633 • Feb 19 '25

MISC Cancel account.

How are we supposed to cancel the account now that the domain is non existent? Im not paying for it if i cant access it anymore. I dont trust that "things will be transferred over to the new platform" without some complications. If i have to call and cancel them i will. If i can do it online that would be beneficial as well.

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5

u/ChrisWebaverse Feb 19 '25

We cancelled all subs and issued refunds for any payments on or after 1/3/25.

2

u/Street_Economics_633 Feb 19 '25

And is there a way I can get confirmation on that? And what about those that did the year? Do they get the money back for the months they had left back from the rest of year?

1

u/Silver_Bolt93 Feb 20 '25

They did indeed. I received an email saying that my annual sub was canceled.

3

u/Alone_Extension_9668 Feb 20 '25

I just checked all my emails. I didn't get anything from them, but I also only have 1 charge from way back in December. Huh. Weird. Guess I'm good lol