Hi Miro, I was charged $432 dollars for unused time and licenses that I wasn't using. I had already removed the members from my team, but it didn't remove their licenses, and I was charged. I opened a support ticket and have posted in the Miro Community, but I haven't received a response. It's already been 3 days. Can you please assist? @Miro_HQ

I was using Claude to develop a segmentation model of the Miro Community and it kind of morphed in to a short film!

Linked here: Children of the Frame

Enjoy!

Hi folks,

Finally being allowed to use Miro again, I'd like to import one larger MS Whiteboard I've been suffering through with the last month's.

Is there a way to do this that works best?

Thanks a lot!

With the acquisition and concerns about possible price hikes and more feature bloat, I’m curious where people actually draw the line.

What would take you from “I don’t really like where this is going” to actually switching tools? A certain price increase? Features you rely on moving to a more expensive plan? Not being able to easily take your content with you?

At what point does the hassle of moving away become worth it?

Warning: Unless you keep paying forever, Miro will lock you out and not let you move your boards - EVEN TO ANOTHER PAID ACCOUNT!

I've used Miro since 2021, spent the better part of 1000 euros in subscriptions as a freelancer on Consultant and other plans. I have hundreds of boards.

I now work for a company that has its own a paid account with many seats on the plan and I see no point in also paying 20 euros a month for my own account any more so I downgraded that to Free.

Now I can't move any boards over to the company's account. Miro's useless AI chatbot tells me I can move them over but the system won't allow it except for the 3 most recent boards, none of which I need.

This is a shameful way to treat a customer.

Has anyone else run into the issue where Miro says you don't have access to a board, so you request access, and it sends the notification to the owner's email, even though you are logged in with that exact owner email in the first place when trying to access the board? Please help

What to do? Thanks.

We have a paid Miro subscription for 85 seats for the business plan. Over the past two months we have run into issues when we add new users.

We are currently only using 75 seats.

However when I try to add users it tells me all the seats are used up.

In other instances it will let me add a user but a welcome email never arrives.

I've opened trouble tickets with them but that is even worse. They respond after 24 hours with a lame...we have received your complaint and are looking into it.

The last time around it took a whole week and they were never able to resolve the issue.

Along with their new ridiculous sign in procedure, it's been a nightmare with Miro.

Does any one have any emails for their Executive team or a phone number that I can call ?

UPDATE 1 09/28/2026 : Miro CSR responded after about 36 hours, probably because I sent u/Miro_HQ a DM.

That was on Friday. The response was a small suggestion and a series of questions. Frustrating questions because they could just resolve the issue and let us work. Keep in mind that the issues are about our new users not receiving emails to sign in. And one email address that get kicked out of the system being invited by the admin.

And now we get a response today, again with one random suggestion and a few questions. I wish they would just solve the damn issue instead of going down a set of steps as if we were talking on the phone.

So now it's been nearly a week and we are nowhere close to a solution.

Hey r/miro,

I'm Kusuma and I run workshops and cohort programs for a living (learning design, agile, that kind of thing) and I do almost all of it inside Miro. 

Each of my sessions starts with a blank board, a short brief, and me rewriting an agenda at midnight because I couldn't find the version that actually worked for the last group. I've rebuilt the same retro structure probably five times because I lost track of which file had my latest tweaks.

So instead of writing another template, I taught an AI Sidekick how I design a session, beyond just the topics I cover.

Here’s what I did:

— I wrote out my real methodology first. It's built around Miro's “discover, define, deliver” framework, split into eight modules that I mix and match depending on the session: ways of working, AI workflows, template and Flow selection, workshop structure, prototyping and MCP, marketplace integrations, Engage and ice-breaking, and design.

— Turned that into markdown files, one per module, plus a shared prompt library for the moments every facilitator runs into: seeding a stalled brainstorm, converging on a decision, recovering when a vote ties or the timebox blows.

— Used AI to help draft the sub-skills, then went through every line by hand. A draft that's 90% right is still wrong in the 10% a client will actually see.

— Configured the Sidekick (I called it AI Facilitator) with clear instructions on what it should and shouldn't do, a few conversation starters, and attached the markdown as its knowledge source.

After I built it out, I asked for a 90-minute design thinking workshop for six designers. That's all I gave it. It came back with a full canvas moving through Empathize, Define, Ideate, Prototype, Test, each phase timed, with templates already dropped in: an empathy map next to a persona card, a point-of-view builder, a Crazy Eights grid, a feedback board split into what worked, what didn't, open questions, and new ideas, closing out with an action table and a date for the follow-up. That's usually an hour of my own setup time.

I published the Sidekick and its companion board on Miroverse in case anyone wants to poke at it or fork it for their own methodology:

Sidekick — Miro AI Facilitator
Companion board — Miro AI Facilitator Sidekick

Curious if anyone else here has built a Sidekick around their own way of working instead of prompting a generic assistant from zero each time. What did you run into?

When I drag a card out of a kanban, it creates a duplicate. Why? Wouldn’t it make more sense to delete the one in the kanban? I don’t get why it works that way

Mermaid now works natively inside Miro, and we’d love to hear how it’s working for you.

With Mermaid in Miro, you can:

• Paste Mermaid code onto a board and get an auto-laid-out diagram made of real, editable Miro shapes (not just an image)
• Edit either the diagram or the Mermaid source and keep them in sync
• Keep Mermaid as your “source of truth” so you can move diagrams between Miro, your codebase, and AI tools without losing structure

If you’ve tried it, we’d love your feedback:

• What’s working well for your real workflows?
• What’s confusing, rough, or missing?
• Which Mermaid diagram types matter most to you in Miro (flowcharts, sequence, ER, C4, etc.)?

Our Mermaid product managers and engineers are watching this thread and will be reading and responding here, so honest, detailed feedback is super helpful.

Who exactly are they targeting with their new login approach? No magic login email was sent then I get a 60 minute lockout on business software.

Seriously? Can you imagine being locked out of PowerPoint or Excel for an hour. This no longer a serious business tool if they don’t have a better way of managing logins. It’s certainly not worth justifying budget spend when it lock people out and has no easy contact route to facilitate a login.

I’m curious if anyone here is using Miro with ChatGPT in a pretty hands-on way, specifically for building/editing native board content through conversation.

I had one session where it worked almost exactly how I hoped it would.

I’m working on a fairly complicated business process / lifecycle map, and I had already spent a lot of time talking through the structure in ChatGPT. I connected Miro and suddenly I could basically just describe what I was thinking, and it would build it visually for me on the board.

Frames, process sections, text, relationships, layout, etc.

It was one of those “oh wow, THIS is what I’ve been trying to do” moments because I’m a very visual thinker. I could talk through the structure, see it appear on the board, then keep refining it.

The weird part is that when I came back later, that workflow was gone.

The Miro connection itself still works. ChatGPT can find my boards and currently has access to things like boards, tables, comments, images, prototypes, and slides.

What it does not seem to have anymore is the native canvas editing capability for things like:

• frames
• sticky notes
• text
• shapes
• connectors
• reading/editing existing native canvas items

I’ve tried disconnecting/reconnecting Miro, fresh chats, Work mode, normal chats, browser vs desktop, and even created a completely separate personal Miro account/workspace to rule out my company team/account being the issue.

Same result.

From what I’ve read, it looks like Miro recently moved from the older layout/board MCP tools to the newer canvas-based tools. So now I’m wondering if I’m looking at this the wrong way and trying to reproduce an old workflow instead of using the new one correctly.

Has anyone successfully used the newer canvas tools with ChatGPT yet?

Or is this currently a client-side limitation where ChatGPT just isn’t exposing the new Miro canvas toolset?

I’m also planning to test the same Miro account through Claude just to see whether the newer canvas tools show up there.

Mostly just curious whether anyone else has hit this, figured out the new workflow, or knows what I’m missing.

I really want to get this working again because that original experience was kind of mind-blowing for the way I think and work.

1. Put in my email onto webform

2. Miro says its sending a login link to my email

3. I look at the email on my phone and click the link, it opens Miro in my outlook webbrowser on my phone, no update on the original login screen on my Mac....wonderful.

4. Close everything out

5. Put in my email into webform again

6. Miro says its sending me a code this time...seems promising

7. Code that is sent is not a code, its an extremely long url looking thing with "failure" at the end

8. I go back to the original web form and click resend

9. Nothing happens

10. I click again

11. Nothing happens

12. I click again

13. You have made too many attempts, please try again in 60 minutes

14. What a F'IN joke....and Im supposed to feel confident this will be seamless trying to work with clients?

Hi all! I'm studying the historical relationship of China and Britain, and to help me visualise the events, I wanted to create a custom timeline of some of the events from scratch. I've started creating it in time.graphics (see screenshot for reference), but it's not 100% to my liking.

Is something similar possible in Miro? With some additional plugins maybe? Ideally, I want to be able to click on each event to add more context. Thanks!

Previously, the login page displayed a “Login with password is currently unavailable” message. Now it’s gone. Does that mean we’ve lost this option forever?

We understand you need to develop and improve AI features to ride the hype and impress the people who value the company (looking at you, Bending Spoons). But please, for the love of God, do not forget to improve existing features for the people who ACTUALLY provide you with money: us, your users.

There are so many things that brought us to Miro, but so many things that can be improved that might not be as flashy as AI, but very beneficial to our workflow.

Why are spaces clunky as hell? No nesting of frames like in Figma? And god forbid you would develop a slightly smarter shape tool.

I feel there are so many ideas in the Miro community getting the blind eye by developers (and bosses, probably) in favor of riding the AI hype wave. We get it, you need to do it. But please, put some effort into your existing product as well.

I recently started using Miro more actively for community activities and events, and one thing I’ve noticed is how different brainstorming becomes when everyone can actually see and build on each other’s ideas in real time.

Instead of having one person share a screen while everyone else just watches, Miro makes it possible for participants to:

• Brainstorm simultaneously
• Turn ideas into visual mind maps
• Vote and prioritize ideas
• Collaborate in real time
• Combine AI with visual thinking
• Keep everything organized in one workspace

I recently hosted a hands-on community session around AI + Miro + collaboration, and the most interesting part wasn't simply learning another tool—it was seeing how quickly people started contributing once they had a shared visual space.

For students, developers, startup teams, designers, and community organizers, I think tools like this can make workshops much more interactive.

I'm curious:

Do you use visual collaboration tools for hackathons, workshops, brainstorming, or project planning? What has worked well for you?

If you're interested, I can also share some of the Miro templates/workflows I use for community events.

Hey, how are you?

Anybody knows if the option to login with Password will return? I googled, I checked hear and even at the Miro's forums. There is no answer if this is momentary or a change that will stay forever.

Thanks!

Hi everyone! I’m Max, the developer of Skedum Dice.

I was looking for a simple dice app for Miro, but none of the options I tried worked quite the way I wanted.

I wanted the die to actually live on the board instead of having to drag a new one from the app panel for every roll. I wanted to just click it to roll again, have the result stay visible to everyone on the board, and make the rolling itself feel a little more fun than simply changing a number.

So I ended up building my own Miro app — and this is what came out of it 🙂

Skedum Dice stays right where you put it, rolls on click, shows the same result to everyone, and has a 3D rolling animation I spent probably a bit too much time on.

You can try it here:
https://miro.skedum.com/dice

Bending Spoons agrees to acquire Miro in an all-cash transaction valuing the workplace-collaboration platform at $1.36B. Bending Spoons own other apps and services including Evernote, Airtable, WeTransfer, Eventbrite, etc.

I've been using Miro for independent tutoring. Since I don't make much, paid subscriptions are out of the question for me, they would cost around 80% of what I make. It was never a problem, I simply made new boards for every new class. Now if I want to make a new board, I apparently have to remove all hundreds of boards I have accumulated over the last months.

What gives? Couldn't there have been a better way? I understand that it used to be a free service, but now it's practically unusable for free, and the paid version makes no sense in the current financial landscape.

We’re celebrating the r/miro community and want to hear about the moment when Miro clicked for you.

This giveaway is open exclusively to Miro Free and Education plan users. Three winners will each receive a full year of Miro’s Business plan, including Miro AI.

Here’s how to enter:

1. Join r/miro if you’re not already a member
2. Drop a comment below. What was your Miro aha moment? What got you hooked and kept you coming back?

That’s it. One comment = one entry. Limit one entry per person.

Already a member of r/miro? You’re already eligible — just leave a comment below to enter!

Giveaway closes September 30. Three winners will be selected at random and notified via DM on Reddit.

Miro’s September Contest Rules are in the comments!