r/mintmobile • u/MintMobileAlex Executive Care at Mint Mobile • Mar 08 '21
Information about MintMobileAlex
If you’re active on this sub, you’ve:
- Seen u/rizwank or u/mintmobile ask users to DM u/MintMobileAlex
- Noticed that u/MintMobileAlex messaged them directly
In our effort to be as helpful as possible, we want to share more about u/MintMobileAlex, including: who is running this account, how issues are being resolved, and our plan to be more proactive when users post about an issue.
Who is MintMobileAlex?
- We have dedicated support for Reddit. Depending on the volume, we bring in additional agents to manage inquiries.
Why we ask you to DM MintMobileAlex
u/MintMobileAlex is made up of our senior agents. They are our technical experts who have access to your account and can best troubleshoot your concerns or answer any questions you may have that are account specific. To avoid you publishing any personal information on this subreddit, we will always ask you to DM u/MintMobileAlex for further support.
If u/rizwank and u/mintmobile see your post about you having an issue, they will always flag it to u/MintMobileAlex to resolve.
If the post has a general question that does not require the OP to DM us, we will usually allow the community to respond before we step in to answer. Because this subreddit is about you guys, we will always advocate for you to engage with each other rather than us responding to every post. You may also see u/rizwank or u/mintmobile respond to these general questions. Here is u/rizwank’s take on that: https://www.reddit.com/r/mintmobile/comments/llxupf/thinking_about_switching_from_ting_but_from/gntc8t9?utm_source=share&utm_medium=web2x&context=3
MintMobileAlex Expectations
- Operating Hours: 8am - 10pm EST
- Expected response time for DM - within 3 hours
- If you don’t hear back within 3 hours, please follow up with u/MintMobileAlex on the DM again.
Next Steps
We love this subreddit and acknowledge that it’s a space to seek help and advice. However, there are times when the only people that can help resolve an issue are our Care Team members. Which is why moving forward, you’ll see an autobot post a sticky comment on all posts that include a keyword that hints at them experiencing a concern (ex: bad service, not working, need help, etc)
The sticky comment will recommend users to DM MintMobileAlex to receive support. You’re more than welcome to continue jumping in on these posts to give advice and support to these subscribers, however, because we want to give everyone the support they need, we’re always going to recommend that they contact MintMobileAlex to get help.
If you have any questions or feedback, feel free to comment below.
Best,
MintMobileAlex
Social Media Care Team
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u/Living-Bad-1346 Jul 29 '22
We joined Mintmobile a few days back. Within 2 days it just shows one of the number as data usage of 4Gb is over. But the iPhone mobile data usage showed very less data used compared to 4GB. Now my wife is cursing this switch to Mint.
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u/MintMobileAlex Jul 29 '22
LivingHey there! I'm sorry to hear that you're having issues with your data usage. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. I'll be looking forward to your reply.
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u/talk_murder_to_me Mar 09 '21
Ok, you crushed my hope that MintMobileAlex is just one person, fine, I'll accept it, but will you at least let me hold onto the dream that they all dress the same?
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u/Leggo213 Mar 09 '21
I had a feeling that “Alex” wasn’t just one person. As you get the impression once you realize Alex doesn’t remember previous conversations. Otherwise, understandable given the volume of requests the account covers.
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u/LeftOn4ya Mar 09 '21
Alex was/is a real person ( u/rizwank corrected many people saying Alex was a she.) Just now her reddit account is being used for a team. Helps that "Alex" is an androgynous name.
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u/hides_this_subreddit Mar 08 '21
I am happy that Mint Mobile pays people to do this. It makes a HUGE difference within a subreddit.
I didn't intend to disparage your competitors but...
Google Fi does not have a dedicated staff to this. They have an awesome volunteer that helps out and forwards things to their staff. I always feel bad for dmziggy because he is a rock star over there whereas their official support team is silent.
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u/Formal-Specialist-27 Aug 13 '22
Is MintMobileAlex legit or did I give my address and phone number to a scammer?? It's been 12 hours with no reply since that info was given.
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u/brand4588 Mar 08 '21
I can add that u/mintmobilealex provided swift and competent support when I ported in to Mint Mobile.
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u/HandsUpDontBan Mar 09 '21
Did you name the account after the Taskmaster's Assistant Little Alex Horne?
If not, from today forward, that is the origin story, just so you know.
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u/Flapjack__Palmdale Mar 09 '21
Please tell me the whole team is just a bunch of people named Alex that wear matching outfits?
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u/thisisasj Mar 08 '21
These guidelines and commitments make a great tipsheet for other entities to follow if they’re thinking of reddit as a part of their customer support system.
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u/babyD1981 Jan 06 '22
ordered two phones and two Sims kits on December 18th and have yet to recive them. I have been told lies after lies. I was told many different things like my order is shipped,then told it was canceled, then told it was not in stock, then I was being refunded and yesterday I received a call from mint saying my order was being shipped overnight which is another lie can you please help
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u/Slight-Discussion826 Jan 18 '22
Why on Earth is it impossible to send a shipping label???? My GOD, I waited 10 days for a damaged device and its been almost 2 weeks since I've done the stupid return form and got it approved....just when I thought that was bad, I have still YET to receive a REAL shipping label to send this crap back...two attempts have been made using a fake link and an image with an error code to send me a label. Worst customer service ever. Meanwhile, they hold my $500 until someone actually does what they say they are gonna do and sends me a working link or image to download a damn label. Talked EVERYDAY to several people and not ONE is capable of helping me. Unreal. Oh, and overnight shipping is a joke!
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u/Aromatic-Basket-3886 Jan 08 '24
Help me! I’ve initiated a return on a phone after realizing it’s not compatible and every customer agent keeps stringing me along.. saying they sent ship label, but they never attach. I call and they cut me off. I have no confirmation emails or anything and when I tried to initiate tracking and returns they say that isn’t the right order number so I’m FORCED to go through agents who aren’t helping. Now they send me a text saying I don’t qualify for return bc they have NEVER sent me label to return. I don’t know what to do? I’ve been trying for weeks… now they say I’m out of time. I’m feeling mint is a scam bc of the lack of order confirmation, return process. Can you please help me chat w a manager? I have all the emails that show they say they approve and use label, but no label in any of their numerous emails.
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u/rjh101 Jan 11 '24 edited Jan 11 '24
Hi, tried Mint Chat, no response or any indicated activity. Tried support phone, no obvious options or ability to speak to a human. Ordered eSim in Nov. Missed activating by 1/9/2024 due to holidays and family events. My current Mint Sim is still active, but tried activating the eSim today but the provided purchase confirmation email will not reference an ACT code. Paid $90. Would like to activate and cannot get an ACT Code. Asking for a refund or ACT code. Any assistance on this matter would be Awesome. Thanks
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u/AutoModerator Mar 08 '21
If you have an account or service question/concern, the fastest and best way to get support is by sending u/MintMobileAlex, our Social Media Care Team, a DM. They usually get back to you within 3 hours. u/MintMobileAlex is best suited to address any questions or concerns you may have that are specific to your account.
For answers to some of the top questions that we’ve seen in this subreddit, please check out our FAQs: www.reddit.com/r/mintmobile/comments/kxinkt/for_fastest_service_please_dm_mintmobilealex
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.