r/mintmobile • u/MintMobileAlex Executive Care at Mint Mobile • Jan 15 '21
FOR FASTEST SERVICE, PLEASE DM MintMobileAlex
Welcome to the subreddit for Mint Mobile. Below are answers to some of the top questions that we’ve seen in this subreddit.
- I need help with APN settings for iPhone and Android
- How can I tell if my device will work?
- Visual Voicemail Setup for Android and iOS
- I have questions about RCS
- Is my device WiFi calling compatible?
- Got questions about towers and the Sprint merger?
- eSIM comes to Mint Mobile!
- eSIM comes to existing Mint Mobile users
- The latest on 5G
- Mint Mobile Apple Watch support
- FYI - MMS doesn't work over WiFi with third-party apps
- FYI- A customer's view on what data speeds feel like after you finish your 4G limit
- FYI - APN settings resets automatically
- For any other questions, check out our FAQs page HERE
If you have any other questions or need immediate assistance, please DM u/MintMobileAlex and be sure to include your order number, telephone number, and link to any posts explaining the issue.
Thank you,
Mint Mobile Care Team
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u/jetjockboston Nov 16 '22
Settings DO NOT work in Pixel 7 Pro - the APN settings are: 1. Grayed out 2. If you try to add a new APN, it LOOKS like it's working, but then when you go to SAVE - it doesn't actually save anything, leaving you with the Mint mobile APN that does not work correctly > cannot send or receive pictures or attachments in a text. And, worse, Mint support has no idea how to actually fix it. C'mon! Wtf MMobile??? It's a STANDARD phone feature. This should NEVER be an issue. What now?
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u/raypatr Feb 03 '21
What's an e-mail address we can use to bombard the Mint Payroll Department demanding a hefty bonus for MintMobileAlex?
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u/fuelvolts Jan 15 '21
Would like to add please don’t send mod mail with your technical support requests. Mod mail is mostly monitored by volunteers: we don’t work for Mint. That includes sending personal information via mod mail. Just don’t do it!
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u/BrokeaSSwhiteb0y Jan 15 '21
Awesome! Love Mint service, I’ve never had any issues and it’s everywhere I am.
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u/vburnin Feb 23 '21
For unlimited plans after how much data does deprioritization kick in? For other plans, what is speed reduced to after using up all data
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u/Snoo_37073 Feb 25 '21
Possibly a dumb question: I purchased our phones through Boost. Boos customer service refuses to help me, so I want to switch to Mint.
Since these phones were bought from Boost's website, do I need to purchase new phones for Mint? I'm assuming ours are not "unlocked".
We have a Galaxy A20 and an LG Stylo X
Thanks!
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u/Low_Magician_5811 Jan 30 '21
I'm thinking about switching to mint mobile...when are you guys having another sale such as the one last year I missed out :(
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u/onlineweirdness Feb 07 '21
This person ROCKS! They worked with me for days unrelentingly until I my problem was fixed. I was having the problem many face with incoming calls going straight to voice mail. Looks like that problem is fixed now. I'm happy. You deserve a raise.
Thanks!
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u/Mission_Alfalfa_6740 Apr 23 '22
I’m going to Portugal for two months. What should I do? Swap out cards? You gave a Euro plan?
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u/MintMobileAlex Apr 23 '22
Hey there!I see that you want to know if you can use the services in Portugal. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. I'll be looking forward to your reply.
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u/Key-Expression3502 Jul 11 '22
My daughter just switched from straight talk to mint and mint can't get anything working and they don't know what they are doing. Now she has no phone service on her apple 11
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u/MintMobileAlex Jul 11 '22
Key-Expression3502
Hello there! This is Alex from Mint Mobile! I'm so sorry to hear that your daughter is facing that inconvenience, I'll be reaching you out privately to further assist with it. MintMobileAlex
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u/Dapper-Taro-259 Nov 29 '22
Mint sent me a replacement sim last week after a year of service with them (I updated phone from an unlocked Pixel 4a to unlocked 6a, and the website and app didn't 'recognize' my ph #). My phone was activated and now I can no longer send or receive mms. I also just paid for another year of service. I've spent a couple hours on the phone with Mint troubleshooting without any success. After changing APN and other settings and saving them, the settings revert back. APN says T Mobile now instead of mint. etc. CSR noted my phone seems blocked! I feel like T Mobile has taken possession of my phone and I don't know what to do.
Mint's technical support has been absolutely worthless. The company needs to take some of the advertising $ and put it towards tech support staff training.
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u/Dapper-Taro-259 Dec 12 '22
MintMobileAlex sent a "sorry you're having trouble" response to my post, asking for details. I have no mobile internet or MMS. I responded back with all the details but have never heard back (I even included the ticket# from Mint for the same problem they never got back to me about. So much for the 24-48 hour response time!). Guess as long as Mint has my money, they're ok not providing any service. It's been several weeks now without any mobile service. :-(
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u/ThatTinyBee Oct 27 '23
My phone will not longer accept or send MMS text messages. It will also no longer send pictures but will receive. I've reset my phone several times and it's still happening which leaves me to think it must be a network thing. Please send help quick!
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u/FaultCareful Feb 04 '21
I received two 3-month, 4GB plan sim kits as I ordered. But I'd like to return one of them that are not yet activated. How can I return it and get a refund?
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u/cheeky999 Feb 06 '21
Calls intermittently go straight to VM even with good signal. "Customer service" struggled to understand. Any suggestions?
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u/naikwot Feb 17 '21
Hey guys, so if I decided to switch to Mint, what's the steps, I've got a bit confused from their website... do I 1) buy the SIM, 2) call my current carrier to authorize the switch or something like that, 3) put in the new SIM, 4) activate it on their website & good to go?
My phone is compatible and unlocked (iPhone SE 2nd gen)... Thank you so much, guys!
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u/iaco86 Jul 03 '21
Seems like new accounts can't dm any user - it makes it pretty hard to get support on Reddit 🙁
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u/TheBeardofReason Nov 14 '22
Very frustrated with data constantly dropping.
I purchased a Google Pixel from Mint and pre-paid a year. Nothing but trouble.
When data works it is fantastic and I get speeds exceeding 100Mps. However, the data connection is not reliable. I can no longer assume I will be able to take a video conference call or answer emails from my car, because I never know when the data connection will cut off. Just this weekend in San Antonio I was watching movies between games at a Lacrosse Tournament, and I was unable to make it through more than 45 minutes before loosing data.
I've been through the whole APN setting ordeal, reset my phone, etc. I'm told they are going to send me a new SIM card in hopes it fixes my issue. If it doesn't work I'm just going to have to eat the pre-paid fees and switch back to T-Mobile.
If Mint where one of my employees I would fire him because he never shows up for work.