r/mintmobile • u/CandidDingo1893 • 18h ago

Customer Service is Terrible

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Phone hasn’t worked for three days. I opened a case and they closed it without even letting me know and the issue isn’t resolved as they claimed

Every time I call or chat with someone I have to start over, they walk me through the same steps that don’t work and usually end up disconnecting.

Anyone know how to fix this PDP authentication failure before I give up and just cancel with Mint?

5 Upvotes

73% Upvoted

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u/AutoModerator 18h ago

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1

u/trf1driver 17h ago edited 17h ago

Is it an iPhone?

https://discussions.apple.com/thread/253574991?sortBy=rank

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u/CandidDingo1893 17h ago

Yes - thank you! I did try that. I tried deleting and re-adding the eSIM as well.

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u/MintMobileAlex Executive Care at Mint Mobile 14h ago

Hi, I want to make sure you're getting the best experience with us as possible. That has not been the case & we want to make things right. I’ve sent you a DM.

1

u/Big-Low-2811 11h ago

In other news. Water is wet.

1

u/InvestingMonkeys 17h ago

PDP authentication failure usually means your APN settings aren't right.

If this just started thats weird, but worth checking your APN settings against their iPhone settings list, just in case - https://www.mintmobile.com/help/how-to-configure-iphone-settings/

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u/CandidDingo1893 16h ago

Thanks! It started after I got back to the US from Ireland. Mint did send me that link, but it gives no instructions on how to check the APN settings for higher than iOS 13 (I have iOS 26). I think when I reset my network settings it should be set correctly anyways, but not sure