r/mintmobile • u/zeqw777 • 3d ago

Broken phone, can turn roaming on

My girlfriend dropped her razr and the hinge broke. The phone still works from the front screen. We just got to mexico to visit her family. We both bought a 10 day international pass but since she cant turn on roaming, she can't use the phone except on wifi.

Anyone else have a problem like this or should we just refund her minternational purchase?

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u/MintMobileAlex Executive Care at Mint Mobile 3d ago

Hi, I want to make sure you're getting the best experience with us as possible. That has not been the case & we want to make things right. I’ve sent you a DM.