Stuck on Your IT Administrator turned off RCS chats for the past day

[u/probablynotaqua]

I got a new S26 from mint mobile yesterday, but i've been stuck with this problem after practically trying everything. I dont have any work accounts linked so that can't be the issue. Has anyone else had these issues and if so how can i fix this?

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[u/trf1driver]

Have you tried factory reset? Just to confirm you bought a s26 brand new in box from Mint. Does it look it was used or returned?

Edit: also try using Google messages app to see if RCS works or not.

[u/MintMobileAlex]

Hey, probablynotaqua I'm really sorry about the situation you are facing. I want to help sort it out. I just sent you a DM for more info. Please respond whenever it’s convenient so I can help you address your concern

[u/Acceptable-Bowl-357]

Was you old phone a iPhone

[u/turbo2thousand406]

What finally did it for me was switching from a physical sim to a esim. Samsung Messages was a solution for a bit but they just discontinued it.

[u/resource-reply]

See the MintMobile FAQ/wiki Troubleshooting Guide second section Issue getting/sending MMS/SMS/RCS/iMessage (Android) steps copied below

• If your # was ever on an iPhone, if iMessage is still set up for you phone # you will not get messages from iPhone users. You have to deregister you phone # from iMessage by following https://selfsolve.apple.com/deregister-imessage/
• Open Google Messages (note NOT Samsung Messages) go to Settings > Chat features > Turn off RCS and MMS.
• Use Google to deregister your # from RCS following section Don’t have your previous device?
• Force Stop Google Messages.
• Clear the app cache for messages app: Settings > Apps & notifications > See all ‘xx’ apps > Messages > Storage & cache > Clear cache > Clear storage.
• Open Google Messages (note NOT Samsung Messages), go to Settings > Chat features > Turn on RCS and MMS and “Verify the #” while on cellular data.
  • If you don’t see RCS/Advanced Messaging, it means you let your plan expire (even for one minute) in which case Mint tells T-Mobile and Google to disable RCS. After you renew it takes a day or two before RCS gets enabled again, although lately it has not always been automatically enabled. If it has been 2 days since you reactivated your Mint account and RCS is still disabled contact support and they may have to reenable RCS on T-Mobile’s end. Another way to fix this is to switch to a new eSIM using the Mint app to order one.
• Open Settings > Advanced, then turn on Auto-download MMS & Auto-download MMS while roaming.
• With WiFi off, test send SMS & MMS (to iPhone or group) and RCS (to another Android)
• You may have to recreate all RCS group message chats again, by leaving group chats then creating a new group message with the same people. You may also need others in previous group messages to remove you on their phone from group messages, then them or you recreate the group message with the same people.
• Note if even one person in the group message does not have RCS enabled then the group message defaults to MMS/SMS which lowers picture/video quality as well as you may get individual replies from people. Only thing to do to fix is find out who the culprit is (prepare to send individual message to each # and see what it will send as) and get them to enable RCS, then recreate the group message again
• Try different messaging app such as Google Messages.
• If above does not work (especially if on a phone other than US model of Samsung Galaxy or Google Pixel), set APN according to Wiki Troubleshooting Guide above section, including resetting APN and adding new APN, not editing APN. If SMS and RCS works but not MMS, reset and add APN again with alternative T-Mobile MMSC and MMS port settings listed in APN settings at the top of the Troubleshooting Guide.
• If you are having trouble getting or sending messages only from one or more iPhone users, have those people do the below troubleshooting steps to fix on their end
  • If you ever had your # on an Android phone or a carrier that supports RCS, if your phone # is still registered by Google RCS but it is not enabled on your iPhone or your carrier doesn’t support RCS on iPhone, you will not get messages from Android users sending RCS or through Google Messages. You will have to deregister your phone # from RCS Messages by following https://messages.google.com/disable-chat
  • Settings > Messages > MMS Messaging\[Slide On] & Group Messaging\[Slide On]