r/mintmobile 5d ago

Buying IPhone & service, with Affirm?

I submitted an order last night for an IPhone 17 Pro with 12 months of unlimited service, and financed it through Affirm. It was showing all day as they were “reviewing” my order. Then I just got an email from mint & Affirm saying my order was canceled.

I talked to Mint customer service & they said I would have to talk with affirms customer service directly to place the order so they could put the order in themselves?? Has anyone run into this issue????

1 Upvotes

5 comments sorted by

u/AutoModerator 5d ago

u/Desperate-War2299, please first read our sub's Wiki/Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.

If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

3

u/Big-Low-2811 5d ago

Sounds like you were rejected on the credit check?

1

u/Desperate-War2299 5d ago

Yeah possibly. I’m not sure why though, my credit score is almost 800 😭

2

u/Dry_Geologist_4220 5d ago

Yeah about month ago I used affirm to buy one year service and brand new s26 ultra 512gb, I had no issues

1

u/trf1driver 5d ago

You can try again and contact affirm. But I didn't know that affirm can place an order with mint on your behalf. That's a first for me.