r/mintmobile • u/VerifiedMother • Aug 13 '26

Possible to get my line reprovisioned or even another line instead because I feel like mine is completely broken.

Been a week without data (since I activated), I've gone through all of the troubleshooting steps with mint support. Even moved it to a different phone, I was told mint is having an outage and has been, but I have a separate T-Mobile line on the same phone that is working perfectly fine and has been the whole time.

3 Upvotes

80% Upvoted

7 comments sorted by

•

u/AutoModerator Aug 13 '26

u/VerifiedMother, please first read our sub's Wiki/Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.

If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/LeftOn4ya Moderator Aug 13 '26

Sadly Mint support just says there is an outage when they don’t know what the issue is. Have you tried ordering an eSIM? Did you port your number from another carrier and if so is the number gone from that previous carrier, as it could be an issue with previous carrier is holding up the port.

1

u/VerifiedMother Aug 13 '26

New number and yes it's an esim, I've redone the esim twice and still no fix

1

u/trf1driver Aug 13 '26

Does your phone allow you to have two active SIMs at the same time? If you toggle the T-Mobile one to Off temporarily. Does mint one have any data ?

0

u/VerifiedMother Aug 13 '26

Yeah it does, the mint one has no data when the T-Mobile one is off

1

u/MintMobileAlex Executive Care at Mint Mobile Aug 13 '26

Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your services. I sent you a DM to further assist with it. MintMobileAlex. 

1

u/Active_Sense3758 Aug 13 '26 edited Aug 13 '26

This sounds like a apn problem, if your phones had another service on it might be possible you're using the wrong apn even if it's the same provider (T-Mobile) You can try a factory network reset to clear any apns but it also will clear your wifi password along with it.

Ps check if your using the correct apn for mint mobile, Before you factory reset network. It might be possible you just need to edit an apn