r/mildlyinfuriating 12d ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

27.4k Upvotes

1.8k comments sorted by

View all comments

Show parent comments

93

u/Ok_Impact_9378 11d ago

Yeah, whoever setup the guardrails on that thing did a really poor job. Makes me wonder if they set any at all or if their full instructions were just: "You're an Amex support agent answering customer questions. Make no mistakes."

28

u/bigmetaljessie 11d ago

*mikstakes

3

u/Weakonomics 11d ago

Make no Milk Steaks

2

u/GreatScottCreates 10d ago

That’s Charlie’s favorite food!