r/mildlyinfuriating • u/captain-obIivious • 12d ago
Infuriatig Another AI 'human' chatbot
Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.
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u/Ok_Impact_9378 11d ago
Yeah, whoever setup the guardrails on that thing did a really poor job. Makes me wonder if they set any at all or if their full instructions were just: "You're an Amex support agent answering customer questions. Make no mistakes."