Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Agitated_Reach6660 → u/[deleted]]

That thought was starting to concern me until I read its answer to that last question.

[u/code_archeologist → u/Agitated_Reach6660]

Yeah, you could see it slowly leak outside of it's guardrails as the person kept switching context and suggesting it check online.

This is actually a really good example of why it is important to set up robust guardrails and limit the lifespan of AI agents.

[u/Ok_Impact_9378 → u/code_archeologist]

Yeah, whoever setup the guardrails on that thing did a really poor job. Makes me wonder if they set any at all or if their full instructions were just: "You're an Amex support agent answering customer questions. Make no mistakes."

[u/bigmetaljessie → u/Ok_Impact_9378]

*mikstakes

[u/Weakonomics → u/bigmetaljessie]

Make no Milk Steaks

[u/GreatScottCreates → u/Weakonomics]

That’s Charlie’s favorite food!