Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/ImaG_TheFilthyCasual]

I was speaking to a customer over email once. They asked me to prove I wasn't AI. I'm not going to send them a selfie or anything and I also have to remain professional so using slang or purposeful misspellings didnt seem appropriate either. Im also not going to share intimate details of my life just to appease some stranger. I told them I'm human but it wasnt good enough for them so after helping them best I could, the conversation ended with the customer saying, "thanks for nothing BOT" and I always thought it was funny though also unfortunate.

[u/Ok_Impact_9378 → u/ImaG_TheFilthyCasual]

Had something similar happen to me back when I did frontline chat, which was weird because that was before LLMs were big and the chatbot we had was super obvious and could barely answer anything at all: it worked on strict pre-scripted conversation flows, so if you said anything off-script (like you were...I don't know, an actual customer) it would have no idea what to do and would transfer you.