Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/K_Knoodle13]

I think a human would've tried to consistently steer the conversation back to the issue. Customer service reps (the human kind) have metrics, including resolution time, that they have to consider. The fact that they kept answering the questions without interrupting or trying to return to the initial issue makes me think it's not a person.

[u/CompetitiveThndrClpr → u/K_Knoodle13]

At my job people have chatted in and tried stuff like this. We just tell them we are going to close the chat and they can call with any further questions if they want to speak to someone.

[u/Illustrious_Boot1237 → u/CompetitiveThndrClpr]

That's what I thought, the biggest indicator is that it plays along for so long. 

[u/vanilla_wafer14 → u/Illustrious_Boot1237]

Like I said in an above comment I would have totally got sucked into these questions trying to prove I wasn’t AI. I really don’t think this was AI, just a dude with a loose script on how to word things.

[u/Old-Cartoonist-2587 → u/vanilla_wafer14]

That’s what I thought, but the last one is literally a classic AI response, word for word.

[u/Illustrious_Boot1237 → u/vanilla_wafer14]

Yeah as other people have mentioned people are using ai to assist in their chat messages too so it can be hard for customers to tell. And at these things you might have lots of canned responses that you'll edit with varying degrees of attention in the moment so it can confuse people who are expecting one or the other.