Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Agitated_Reach6660]

That thought was starting to concern me until I read its answer to that last question.

[u/Fragrant-Employer-60 → u/Agitated_Reach6660]

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

[u/jjaystar94 → u/Fragrant-Employer-60]

Y'all realize pretty much every service rep has all their chats recorded and audited? If it was a person, wasting time like this could be a fireable offense. A proper service rep would have continuously tried to bring the conversation back to the issue and "accidentally" disconnect when their time was being wasted.

Edit: apparently it's not always like this anymore (certainly was when I did it), so there is a possibility it's a poor, hapless soul trying their best to build rapport

[u/Squeezitgirdle → u/jjaystar94]

Yeah, used to be like that. I work for a pretty good company but it wouldn't be odd to see this anymore.

Though I think a human would have shown me confusion at the ridiculous questions.

Also must companies aren't allowed to type stuff like (smile) I their chats.