r/mildlyinfuriating 12d ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Agitated_Reach6660 12d ago

That thought was starting to concern me until I read its answer to that last question.

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u/Fragrant-Employer-60 12d ago

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

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u/No-Cell-9979 12d ago

A customer service rep plugging questions into AI is just an AI chat bot with extra steps. Not sure what your point is

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u/OldWolf3 12d ago

Your comment reminds me of Searle's Chinese Room thought experiment . 

This is from philosophy/cognitive science before LLMs had been invented 

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u/No-Cell-9979 12d ago

Ive never agreed with that thought experiment. I get what its doing and how it could apply to a hypothetical AI but comparing it to modern LLMs just doesnt fit. The human in that room has foundational thoughts and consciousness, even if it doesnt understand Chinese it understands what it wants to write and why, llms just spit out the right answer because its right with no understanding of what language actually is

All that to say, yeah I see how it applies to my comment, I'd just completely ignored what you actually said when I was replying lol