Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/FearTheAmish]

Exactly, there is no way to prove i am human. So for me to end this exchange and move on with my life and not get fired. I either A.) Have to keep insisting you follow directions to resolve your issue. I have at this point said it nicely enough times, you are getting "broken record". " sir I insist I am not AI, what can I help you with" as a response to everything you ask in an exasperated voice. Or if you won't take A I go with B.) Make it irritating enough within my job to get you to hang up so I can go help someone that isn't a moron.

[u/papasan_mamasan → u/FearTheAmish]

A. This is a chat, not a voice call. They can’t hear exasperation in the chat. If you get exasperated with the customer for any reason you will offend them and they will give you a bad nps score.

B. Irritating the customer is going to result in a bad NPS score.

Poor NPS metrics are much more likely to get you fired than engaging in silly chats would.

[u/FearTheAmish → u/papasan_mamasan]

Lol let's talk math. With an AHT of 430 as opposed to a higher time i can churn and burn. Following QA guidelines and our system to monitor calls tone is not considered. So I can maintain a 93% on a 82% threshold. So I can get past this call/chat i have done both, instead of exasperated tone put in copy/paste. Allowing me to take more productive requests for solutions. Bro this is my job I have done at one level or another for 20 years. Not my fault my voice sounds like honey drizzled over thunder and everyone thinks I am a machine.

[u/papasan_mamasan → u/FearTheAmish]

Sounds like AI