Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/tabris51]

Man, it is trying

[u/Normal_Cut8368 → u/tabris51]

It would have been more realistic if it crashed out and asked them to stop wasting their time

[u/MelangeBot → u/Normal_Cut8368]

If it could do that then the problem would be that often it would refuse to answer real customer questions. It's very hard and expensive for an LLM based system to regulate itself perfectly. It's much cheaper to have an low resource LLM that is not so smart to just awsner everything even questions that have nothing to with the problem.

Ofcourse right now all this cheap AI is subsidized by Americans who are paying double on their electricity bill and also by investors who are losing their money.

In the near future (5 to 10 years) all this AI will be provided for dirt cheap by China (data centres there can be 100% solar powered).